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Your guide to a better customer experience.
Congratulations to our award winners!
Ten years ago, Kurt founded Premium Plus. Being where we are now was only just a dream back then. And we couldn't have done it …
Time to change to the new Zendesk Microsoft Teams integration
The new integration for Microsoft Teams in Zendesk Support is available! After launching the existing Zendesk Microsoft Teams integration in 2016, Zendesk received a lot …
Zendesk’s Federated Search: a better search experience on your help center
When your customers are looking for an answer to their question, they often start by searching on your business' FAQ page. But, as you probably …
Zendesk for Facility: the most powerful engine for your internal helpdesk
It is said that ‘culture eats strategy for breakfast’. And that also applies to the employee experience. This is of course strongly influenced by the …
Checklist: how to choose the best software for your internal helpdesk
Employees are just like customers. They expect to receive the same impeccable service in the office that they have grown accustomed to from the services …
Why an internal helpdesk is essential for your employee experience
“Customers do not come first. Employees come first. If you take care of your employees, they will take care of your customers.” These are not …
