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Your guide to a better customer experience.

‘Less is more’ and 4 other customer experience tips for startups

‘Less is more’ and 4 other customer experience tips for startups

Raze the old, raise the new. Your startup’s mission is to innovate; to transform and disrupt traditional industries as you go along. You’re tired of …

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Zendesk & Certainly’s conversational AI chatbot platform: a winning team

Zendesk & Certainly’s conversational AI chatbot platform: a winning team

In the world of e-commerce, chatbots aren’t a stand-alone tool. To get your customer experience just right, you need an integrated ecosystem that combines all …

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Chatbots vs. conversational AI: key differences

Chatbots vs. conversational AI: key differences

In the past, chatbots were considered a fun gimmick – an entertaining party trick to impress your tech-savvy colleagues, say, but not a useful business …

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Chatbots & customer experience: how technology can help improve CX

Chatbots & customer experience: how technology can help improve CX

“Building a good customer experience doesn’t happen by accident. It happens by design”, said CMXperience’s founder Clare Muscutt. And we couldn’t agree more. Achieving peak …

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Quarterly development updates

Quarterly development updates: a run-through

New in: our quarterly development updates! We designed, tested, and validated some Very Important Updates for our apps. And now it’s time to share them …

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Shorten lead response time

Want to shorten your lead response time? 5 ways to go about it.

Lead response time is an often-overlooked KPI. But that doesn’t mean it should be. In fact, the speed to lead is paramount for your chances …

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