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Your guide to a better customer experience.

Time to change to the new Zendesk Microsoft Teams integration

Time to change to the new Zendesk Microsoft Teams integration

The new integration for Microsoft Teams in Zendesk Support is available! After launching the existing Zendesk Microsoft Teams integration in 2016, Zendesk received a lot …

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Federated Search de Zendesk : améliorez l’expérience de recherche dans votre centre d’aide

Zendesk’s Federated Search: a better search experience on your help center

When your customers are looking for an answer to their question, they often start by searching on your business' FAQ page. But, as you probably …

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Zendesk et le Facility Management : le plus puissant des moteurs pour votre helpdesk interne

Zendesk for Facility: the most powerful engine for your internal helpdesk

It is said that ‘culture eats strategy for breakfast’. And that also applies to the employee experience. This is of course strongly influenced by the …

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Comment choisir un logiciel pour votre service d’assistance interne : notre liste essentielle

Checklist: how to choose the best software for your internal helpdesk

Employees are just like customers. They expect to receive the same impeccable service in the office that they have grown accustomed to from the services …

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Pourquoi le service d’assistance interne est important pour l’expérience collaborateur

Why an internal helpdesk is essential for your employee experience

“Customers do not come first. Employees come first. If you take care of your employees, they will take care of your customers.” These are not …

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Qu’est-ce qu’un partenaire d’implémentation Zendesk ?

What is a Zendesk Implementation Partner?

Have you ever wondered what a Zendesk Implementation Partner is and what exactly it is they can do for you? Wonder no longer, let’s unravel …

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