Your Customer Experience Strategy Guide!
Leveraging the Zendesk CX Trends 2023 Report
Want to stay ahead of the curve in customer service? Check out these six trends from the Zendesk 2023 Trends Report, and find out how Premium Plus can help you leverage them.
Congratulations to our award winners!
Ten years ago, Kurt founded Premium Plus. Being where we are now was only just a dream back then. And we couldn't have done it …
Time to change to the new Zendesk Microsoft Teams integration
The new integration for Microsoft Teams in Zendesk Support is available! After launching the existing Zendesk Microsoft Teams integration in 2016, Zendesk received a lot …
Zendesk’s Federated Search: a better search experience on your help center
When your customers are looking for an answer to their question, they often start by searching on your business' FAQ page. But, as you probably …
Zendesk for Facility: the most powerful engine for your internal helpdesk
It is said that ‘culture eats strategy for breakfast’. And that also applies to the employee experience. This is of course strongly influenced by the …
Checklist: how to choose the best software for your internal helpdesk
Employees are just like customers. They expect to receive the same impeccable service in the office that they have grown accustomed to from the services …
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