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Your guide to a better customer experience.

Overstap van Zendesk naar webhooks verbetert integratie met externe platformen en tools

Zendesk’s switch to webhooks allows superior integration with external platforms & tools

Zendesk has decided to move away from HTTP targets and switch to webhooks instead. Simply put, webhooks allow Zendesk to pass information to any third-party …

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L'intelligence artificielle dans le cadre du service client : 4 applications pratiques de l'IA

Artificial intelligence in customer service: 4 practical AI applications

Artificial intelligence is creating a buzz. We hear about it everywhere in headlines, on Twitter and in boardrooms across the world. The applications of AI …

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Qu'est-ce qu'un agent virtuel et pourquoi en avez-vous besoin pour votre support client ?

What is a virtual agent and why do you need one for your customer support?

“Hey Siri, what is a virtual agent?” Since the rise of Siri, Alexa and Watson, almost every smartphone user has their own virtual assistant. Companies …

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Gérer des volumes élevés de demandes de renseignements des clients avec des ressources limitées : comment faire ?

How to tackle high volumes of customer enquiries with limited resources

During peak season, your customer service team will have up to 42% more customer enquiries to process. Of course, this is great for your revenue. …

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‘Less is more’ en 4 andere customer experience tips voor start-ups

‘Less is more’ and 4 other customer experience tips for startups

Raze the old, raise the new. Your startup’s mission is to innovate; to transform and disrupt traditional industries as you go along. You’re tired of …

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Zendesk & Certainly’s conversational AI chatbot platform: a winning team

Zendesk & Certainly’s conversational AI chatbot platform: a winning team

In the world of e-commerce, chatbots aren’t a stand-alone tool. To get your customer experience just right, you need an integrated ecosystem that combines all …

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