Your Customer Experience Strategy Guide!

In today's digital age, properly implementing support software like Zendesk is crucial for delivering top-tier support across channels. This guide will help you unlock its full potential, boosting agent productivity

At Premium Plus, a Zendesk Premier Partner, we know that real innovation doesn’t happen by accident — it happens when people are given the space to experiment, collaborate, and challenge

Let’s face it: with all the AI buzzwords flying around, it can feel like you’re trying to decode a secret language. The rapid pace of technological change can be overwhelming,

While Freshdesk is reliable, businesses scaling up often face challenges like limited integrations, scalability issues, and a complex interface. See why companies are switching.

When it comes to customer experience journey we've seen a few waves of innovation and change pass by in the last twenty years. Where the late 90s were still focused

Navigating Zendesk implementation and optimisation can be challenging, but Zendesk Partners simplify setup with tailored solutions for businesses of all sizes. Discover partner types and how to choose the right

One of the best ways to improve Customer Experience when it comes to giving good support is offering your customers a way to self-service.

At Premium Plus, we’re kicking off 2025 with an exciting announcement: we have been named Zendesk Excellence Partner of the Year for EMEA! This recognition is a testament to our

Zendesk’s CX Trends 2025 report shows how AI is shaping the way businesses connect with their customers. Companies using AI are pulling ahead, offering smarter, faster, and more personal service.

At Premium Plus, the commitment to excellence in both customer and employee experience runs deep. Recently, we sat down with Thomas D'Hoe, our COO, to explore the topic of Employee

At Premium Plus, we believe that sustainability isn’t just a responsibility—it’s an opportunity to make a positive impact. Guided by this philosophy, we’re proud to share how we’ve integrated sustainable

Zendesk has recently introduced a new pricing model for its AI-driven automated resolutions, impacting how businesses utilize AI agents (formerly Zendesk bots) for customer support. This shift to outcome-based pricing

Voice support is still one of the most powerful channels for delivering a positive customer experience (CX). In an era where digital interactions dominate, a well-handled phone conversation can set

In the retail sector, the integration of AI is not just a trend—it’s a necessity. As a Principal Solutions Specialist at Premium Plus, I’ve seen firsthand how AI, particularly through

Collaboration to bring Premium Plus' award-winning customer experience services to Denmark, Sweden, Norway, Iceland, and Finland.

In the rapidly evolving world of retail, staying ahead of customer expectations is more challenging than ever. Retailers across the EMEA region are navigating a landscape where customer experience (CX)

The Zendesk platform offers companies the right tools to support their customers - and employees as well!

Enhance your Zendesk Help Center with our custom themes that are both responsive and customisable. This guide covers everything from design to implementation, providing you with the tools to improve

Zendesk expanded its platform with Custom Objects. These objects allow you to expand the classic ticket-user relationship with additional objects. In this blog post, we tackle how you can make

How do companies see the role of AI in EX? What about AI in the workplace today? And what does the future bring?

Want to stay ahead of the curve in customer service? Check out these six trends from the Zendesk 2023 Trends Report, and find out how Premium Plus can help you