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Customer Experience Strategy

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Custom Zendesk Help Center Themes: Design & Implementation Guide

Enhance your Zendesk Help Center with our custom themes that are both responsive and customisable. This guide covers everything from design to implementation, providing you ...
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Custom Object Use Cases

Zendesk expanded its platform with Custom Objects. These objects allow you to expand the classic ticket-user relationship with additional objects. In this blog post, we ...
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AI in the workplace: what about EX?

How do companies see the role of AI in EX? What about AI in the workplace today? And what does the future bring?
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2024 Ultimate CX Trends Unveiled: Premium Plus’s Guide to Staying Ahead

Our Partners from Ultimate launched their annual Customer Service Trends 2024 report last week. You can find it here, so before you continue reading, download ...
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Zendesk’s AI Datapoints: Transform Your Business Operations with Artificial Intelligence

In today’s fast-paced business landscape, staying ahead of the competition and delivering exceptional customer experiences is paramount. Thanks to advances in artificial intelligence and data ...
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Zendesk Trends Report 2023

Leveraging the Zendesk CX Trends 2023 Report

Want to stay ahead of the curve in customer service? Check out these six trends from the Zendesk 2023 Trends Report, and find out how ...
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Customer Experience Strategy