Zendesk for football clubs

Fan demands are ever increasing and are no longer limited to the experiences inside a stadium. When fans reach out to clubs, they’re looking for an immediate response, whatever the channel they choose. But at peak times, help desk agents are having trouble treating every fan request with care. So, how do you adapt to changing fan expectations?

Together, Premium Plus and Zendesk help you to offer a fan-oriented solution that takes your fan’s experience beyond the stadium.

Zendesk for football clubs

Empower game-changing fan support

Your fans and agents will love this easy CX solution.

A win
for fans

Make it easy for fans to reach you on any channel, anytime.

A home game
for agents

Provide agents with everything they need to help fans along.

A place among
the stars

Join the ranks of Club Brugge and Royal Antwerp with potent CX solutions.

At the heart of our solutions: Zendesk

User-friendly tools that scale with the club’s needs.

Easy FAQs for fans

Zendesk Guide is a smart knowledge base that helps tap into that organisational knowledge and puts it to work. With Guide, you can build a customisable help center, online community, and customer portal so customers get better self- service and agents see improved efficiency and faster resolution.

Answer Bot, your 12th player

Solve 6 to 8 percent of incoming fan queries in one shot with Answer Bot. This CX tool analyses incoming fan requests and picks up on questions it can answer with content from your knowledge base. It’ll send your fans FAQ articles to guide them to the right answer.

Omnichannel support

A fully integrated ticketing system is the first step to building a great fan experience. It’s a central hub for all your questions, requests and concerns. Above all, it gives you a complete picture of each fan, so you can offer the right support experience.

Trusted by champions

500+ companies rely on Premium Plus for a one-in-a-million customer experience.

Club Brugge and Premium Plus make the Club ID launch a smooth user experience

Interested? Ask for more information