Teamleader
The Teamleader app allows agents to see data from Teamleader next to their Sell or Support deal or ticket in Zendesk Support and Sell.
€3.99 / agent / month
About the app
When customers reach out to customer service or support, do you know who’s calling? You should. Customers hate explaining their problems repeatedly when switching between support channels or agents. They don’t want to repeat the information you already have about them or their inquiry. It’s your job to know your customers. Make sure your agents know with whom they’re communicating by creating a 360° view of the customer in the Zendesk workspace.
With the Teamleader integration, you now have direct access to contact and company information and tasks, deals, or projects in Teamleader.
Features included in the app
Agents have instant access to the information in Teamleader, such as:
- Contact information
- Company information
- Tasks in Teamleader for your customer (status, due date, assignee, etc.)
- Deals in Teamleader for your customer (status, value, close date, etc.)
- Projects in Teamleader for your customer (status, date, assignee, etc.)
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Requirements
This app requires you to have an active Teamleader license.
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