CX Trends 2026 explained: A practical guide to the Zendesk report
Working in CX can feel like juggling too many balls at once. New channels keep popping ...
How to master Zendesk triggers, automations, and email workflows in 2025
Ever felt overwhelmed by Zendesk triggers, automations, or managing endless emails? ...
How Zendesk supports your customer service during Black Friday and Christmas
Busy periods like Black Friday and Christmas holidays are a challenge for customer ...
AI Customer Service Demystified: Your Roadmap to Happier Teams & Customers
Customer and employee service can feel like a game of whack-a-mole. As soon as you solve ...
How to Buy Zendesk: Direct vs Partner – Pricing, Support, and Reseller Benefits
When buying Zendesk, one of the first decisions you face is whether to purchase your ...
How AI in HR Is Transforming Software, Onboarding, and Employee Experience
In this article, we're going to discuss: Why AI in HR Matters Now More Than Ever Three ...
Zendesk AI Summer Survival Guide: How to Keep Cool (and Efficient) with Zendesk AI
Ah, August. That magical time when the majority of your team is out of office and the ...
Zendesk Agent Copilot: Helping Your Team Resolve More, Faster
Zendesk exists to help businesses resolve customer issues—quickly, consistently, and at ...
WTH is Zendesk AI?
Let’s face it: with all the AI buzzwords flying around, it can feel like you’re trying to ...
Why You Should Switch from Freshdesk for Superior Service
While Freshdesk is reliable, businesses scaling up often face challenges like limited ...
Customer Experience Journey: Best Practices for Success
When it comes to customer experience journey we've seen a few waves of innovation and ...
What is a Zendesk Partner?
Navigating Zendesk implementation and optimisation can be challenging, but Zendesk ...
AI in the workplace: what about EX?
Artificial intelligence has gained a strong foothold in many companies in a short time. ...
Zendesk & Certainly’s conversational AI chatbot platform: a winning team
In the world of e-commerce, chatbots aren’t a stand-alone tool. To get your customer ...
