How to Prevent Fraud in Customer Support Without Slowing Down CX
Global eCommerce fraud is projected to grow from $44.3 billion in 2024 to more than $107 ...
Zendesk Update: Email Verification for Anonymous Help Centre Requests
Zendesk recently announced a change that affects how anonymous users submit requests ...
AI in CX: Why Most Teams Are Still Stuck in Pilot Mode
AI is being used almost everywhere.
Understanding Zendesk’s New Outcome-Based Pricing for AI Resolutions
Zendesk has recently introduced a new pricing model for its AI-driven automated ...
