What Does a Zendesk Implementation Partner Actually Do?
If you are investing in Zendesk, you can buy licences directly from Zendesk or work with ...
AI ROI in CX: Stop Measuring Vanity Metrics
AI in customer service is no longer a future investment. For many organisations, it’s ...
Inside Zendesk AI: What We Learned at Zendesk Relate 2026
Zendesk Relate 2026 made one thing very clear: Zendesk is no longer positioning AI as a ...
Zendesk Technical Update – April 2026
April brought a steady mix of AI evolution, operational improvements, and a few changes ...
Inside Zendesk AI: What’s New – March 2026
A clear shift towards AI-first customer experience Over the past two years, Zendesk has ...
How to Prevent Fraud in Customer Support Without Slowing Down CX
Global eCommerce fraud is projected to grow from $44.3 billion in 2024 to more than $107 ...
Zendesk Update: Email Verification for Anonymous Help Centre Requests
Last Updated - March 24th See last updates Zendesk recently announced a change that ...
AI in CX: Why Most Teams Are Still Stuck in Pilot Mode
AI is being used almost everywhere.
Understanding Zendesk’s New Outcome-Based Pricing for AI Resolutions
Zendesk has recently introduced a new pricing model for its AI-driven automated ...
