Blog Post by Yannick van den Bergen
27 December, 20258 min read
Standaard Boekhandel Group Reaches a CX Breakthrough with Premium Plus and Zendesk
What happens when the nation’s largest bookseller realises its traditional ways need a ...
Start Reading
27 December, 20253 min read
Implementing Zendesk with Premium Plus turns complexity into efficiency for Domiserve
Domiserve, a provider of prepaid service voucher solutions and personal assistance ...
Start Reading
27 December, 20255 min read
How Zendesk Audit Helped Cut Star Stable’s Ticket Backlog by 63%
Star Stable, an online gaming studio, faced growing complexity in customer support as its ...
Start Reading
27 December, 20254 min read
The Bread Factory's CX Transformation with Zendesk and Premium Plus
The Bread Factory, part of Bread Holdings (home to brands like Bertinet Bakery, Flower ...
Start Reading
27 December, 20253 min read
Seamless Support: SOFACOMPANY’s Omnichannel Strategy with Zendesk
SOFACOMPANY, a Danish furniture brand known for high-quality design at affordable prices, ...
Start Reading
27 December, 20253 min read
How Accor Simplified Operations and Boosted Efficiency with Zendesk Copilot
In today’s hospitality industry, customer expectations are sky-high. For a global leader ...
Start Reading
27 December, 20254 min read
How Zendesk AI Features Transformed Customer Service for a Leading French Hypermarket Chain
Modern retailers must be able to deliver fast, personalised, and omnichannel customer ...
Start Reading
27 December, 20255 min read
Fashion Retailer's Shift to Omnichannel Excellence with Zendesk
Jules, a leading fashion retailer, has always prioritised customer experience (CX) as a ...
Start Reading
26 December, 20253 min read
Zendesk AI Chatbot: BrightLocal's Journey to 46% Automation Rate
BrightLocal, a leader in local SEO tools, recognised the need for efficient, ...
Start Reading
23 December, 20253 min read
How Zendesk-Aircall Integration Enhanced Edenred’s Customer Service
Edenred, a leading digital payment solutions provider, faced the challenge of ...
Start Reading
23 December, 20254 min read
YOTEL's Customer Service Transformation with Premium Plus and Zendesk
In the fast-paced world of hospitality, exceptional customer service is crucial. YOTEL, a ...
Start Reading
23 December, 2025< 1 min read
From inbox overload to streamlined success
Red Engine is an end to end in-house development team, collaborating to build new ...
Start Reading
23 December, 20251 min read
Revolutionizing customer request management at Ardex
Ardex has been manufacturing high-quality specialty construction chemical products, ...
Start Reading
23 December, 20251 min read
Uniting global support at Hartree Partners
Hartree Partners leads the way in developing investment solutions and strategies for ...
Start Reading
23 December, 20253 min read
Unlocking success with TUI: A seamless knowledge base solution
TUI is one of the biggest tourism group with a network of owned activities. Specializing ...
Start Reading
23 December, 20251 min read
Optimizing Liantis FAQ for maximum content accessibility
As a social insurance fund, Liantis acts as the link between self-employed individuals ...
Start Reading
23 December, 20257 min read
Premium Plus takes DICE to new heights of fan service
DICE is a London-based online ticketing platform and beyond. It helps music fans in ...
Start Reading
23 December, 20254 min read
Premium Plus helps Edinburgh Airport enhance passenger satisfaction
Edinburgh Airport is normally Scotland’s busiest airport and the 6th busiest airport in ...
Start Reading
23 December, 20255 min read
Livera delivers an optimal online customer experience thanks to Zendesk and Premium Plus
Livera was set up in 1969 and has been a fixture in the Netherlands ever since. The ...
Start Reading
23 December, 20254 min read
Premium Plus supports Impermo during major customer service reorganisation
Impermo is one of the biggest players on the Belgian tiles, natural stone and parquet ...
Start Reading