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Zendesk Guide


A smart knowledge base for better self-service and empowered agents



Included with Zendesk Support

  • Knowledge base

  • Support request form

  • Google Analytics reporting

  • Search, preview, and insert articles with the Knowledge Capture app



Lite, plus

  • Custom themes

  • Multilingual content

  • Agent knowledge base

  • Community forums

  • Customer requests portal

  • Performance dashboards

  • Flag and create articles with the Knowledge Capture app and leverage AI-powered recommendations



Professional, plus

  • Team Publishing: Article lifecycle management and update assignments

  • Content Cues to identify knowledge gaps**

  • Multiple help centers

  • Multiple theme templates

  • Integrated Knowledge Capture workflow

  • Advanced editing and publishing permissions

(All pricing is based on an annual commitment and prices mentioned are per agent per month. The amount of agents is equal to that of your Support license)

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Zendesk Guide Add-Ons

Answer Bot


(start price per month)

  • Add on Answer Bot to Guide Professional or Enterprise…

  • Automated replies to customers using knowledge base content