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Elevate Zendesk Experience

Premium Plus is Europe's most trusted Zendesk partner. We help CX, IT, and service leaders reduce cost per ticket, increase deflection with AI and scale Zendesk across complex organisations.

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Trusted by 1000+ leading brands

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Projects Delivered

Trusted by global brands to deliver at scale

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Years of Zendesk Expertise

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How leading teams use Zendesk to grow, not just support

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Why choose Premium Plus as your partner?

As Europe's most trusted Zendesk partner, we bring deep expertise, innovative solutions, and a human-centric approach to every project.

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Frequently asked questions about Premium Plus

What does Premium Plus do? Premium Plus is a European Zendesk partner. We help growing and established companies implement, optimise, and get more value out of Zendesk for both customer experience and employee experience, without the jargon of a typical software vendor.
Is Premium Plus a Zendesk partner or the same as Zendesk? We're an independent Zendesk partner. We help you choose, set up, and improve your Zendesk environment, and we can also handle your licensing so you get one point of contact instead of juggling a vendor and a consultant separately.
Which industries does Premium Plus work with? We work primarily with Retail and Ecommerce, Financial Services, and Technology and SaaS companies, typically between 100 and 1,500 employees, across Europe.
Do I need to already be a large company to work with Premium Plus? No. We work with growing teams evaluating Zendesk for the first time as well as established organisations scaling an existing setup. Company size matters less than having a real support or ops challenge to solve.
What's the difference between buying Zendesk directly and through Premium Plus? Buying through us means your licence choice, implementation, and ongoing support all come from one team that knows your setup, instead of managing Zendesk and a separate implementation partner independently.

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