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Brussels Airports scales its workflow using chatbots & WhatsApp
As one of Europe’s main travel hubs, Brussels Airport serves a very diverse set of customers and visitors, each with their own specific questions, meaning the airport’s staff also perform a wide variety of tasks.
A bot connects now passengers to Zendesk’s live chat agents. During Covid-19, through a Zendesk hotline, they succeeded to answer to all phone calls during this tough period.