Aircall - Premium Plus

Integrate Aircall with Zendesk

Want to get more out of your telephone calls with customers? Add Aircall to your list of Zendesk integrations.

Aircall’s software integration with Zendesk allows you to initiate and synchronise telephone calls directly from the Zendesk console.

What is the benefit? To save lots of precious time and increase the productivity of your call staff.

What are the benefits of Aircall?

Aircall’s call centre software provides the solution if you want to expand the functions and possibilities of Zendesk Talk to create a multi-faceted and efficient communication system.

Easy to set up

Easy to use

Powerful integrations

Proven quality

Smart technology

Use IVR to create a smart guide that automatically connects callers with the right team.

Good teamwork

Get a complete overview of all calls that require follow-ups. Share important call information with your team and easily assign specific calls to a team member.

Better communication

Put calls through to team members who are grouped by skills such as language or technical knowledge.

More productivity

Categorise calls to provide your team with all the context necessary for easy follow-up, and stay in touch by recording calls via our mobile app on your smartphone.

Transparent data

Keep up with KPIs and gain in-depth insight into your data though real-time analysis.

Permanent evaluation

Record calls, listen to the recordings later to monitor the quality of your service, and use them for training sessions.

How does the integration with Aircall work?

Make the connection between Aircall and Zendesk and centralise all telephone calls with customer service.

The configuration of these two software systems is fully customised to your business. Together we define specific workflows that suit your organisation’s daily operations.

By seamlessly integrating Aircall with Zendesk, Premium Plus helps your company’s sales and support teams communicate clearly and efficiently.

If you choose to bundle Aircall and Zendesk, you incorporate all your telephone calls in one system. All incoming calls are automatically logged in Zendesk and assigned to the right employee. All call information is also directly registered in Zendesk.

How does it work?

Call widget integration

Connect your Aircall or other local telephone numbers with our call widget and deliver a digital voice experience on your websites and/or in your mobile apps. Expand your telephone support, irrespective of where your customers are located.