Our Training

Give your agents the fundamental knowledge to deliver the best customer service with our private training sessions.

Admin training- V1


New to Zendesk Support? This course is the perfect place to start. You'll learn how to add users (whether customers or agents) and define their roles. You'll learn how the agent interface is organized and how a ticket flows through your system.

You'll then focus on creating the best experience possible for your agents with Zendesk views, macros and ticket fields; and you'll finish by learning how to configure at least one channel--email.

  • Duration: 2 hours

  • Level: Introductory

  • Format: Live trainer in a Private Session, Remote 

  • Prerequisites: None


Admin training- V2


This course continues where Admin training- V1 leaves off. You'll refine your agents' roles, and organize them and your end users into groups that are tailored to their specific skills and needs. You'll then master the creation of triggers and automations: you'll learn how to set them up to meet specific business goals, and how to leverage groups, organizations and ticket fields in them for optimal results.

  • Duration: 2.5 hours

  • Level: Intermediate

  • Format: Live trainer in a Private Session, Remote 

  • Prerequisites: Admin training- V1




We can adapt our trainings to your needs, please let us know your needs and we will make you an offer for your private training session.

  • Duration: 1 day

  • Level: Introductory / Intermediate / Specialist

  • Format: Live trainer on your site (BE) or Private Session

  • Prerequisites: None