Fast and Easy Zendesk Data Migration

So you are already using Zendesk or planning to start using Zendesk? But you have all this relevant information in your previous tool? It just wouldn’t be efficient to use two tools side-by-side. Well, Premium Plus can migrate your data to your new Zendesk environment for you.

Why migrate?

Businesses run on data. Your customers have a history with you.
By moving your data from your existing tools to your new Zendesk environment, you make sure that:

Your reporting doesn’t start from scratch, and you can see and measure improvement immediately.
All the old data can automatically train Answer Bot, search, and macro suggestions.
Zendesk Guide content suggestions will surface hidden article topics based on the imported ticket content.
A customer referencing an older issue will make that old ticket show up in Agent Workspace for your agents.
Users facing similar issues as past customers will get help faster since agents can reference your previous work.

What can we migrate?

User profiles

Making sure that your customers don’t need to reidentify themselves since we can match new tickets to existing email, phone, or social channels.

User metadata

Including VIP tags, organisations, notes, and details.

Support tickets

All your existing tickets, including comments, attachments, tags, and fields.

Sales deals

all your existing deals, including value, conversations, products, closure dates a.o.

Help center articles and macros

To make sure your agents and customers find the answers they need.

Active work

For active work, we can migrate tickets with their existing status and assignment, making sure agents can continue working exactly where they left off in the old tool.

How does it work?

First you start a sample migration between your old tool and your new Zendesk environment. We will get insight into the exact amount of data, but you don’t have to share this data or passwords with our team. After that we will make an estimated quote based on the data and content (users, tickets, deals, contacts) that we will be migrating. And this way, you will receive a fairer price.