Zuper for Zendesk: The Ultimate Field Service Solution
Experience unmatched efficiency in field service and remote workforce management with Zuper:
the right person at the right place with the right knowledge and the right tools at the right time.
Organisations Achieve Exceptional Results with Zuper
50%
Increase in Workforce Productivity
35%
Faster Service Turnaround
45%
Boost in Customer Adoption and Profitability
30%
Reduction in
Operating Costs
Zuper + Zendesk: Best-In-Class Customer Service from Interaction to Field Service Delivery
Seamless Field Service Scheduling
Empower agents with Zuper’s top-tier scheduling and dispatching directly within Zendesk. Schedule field service visits with a click, choosing dates and times based on customer preferences and technician availability. Utilise geo-coding for location intelligence and smart scheduling to dispatch the right technician.
Intelligent Customer Communication
Keep customers informed with automated notifications, reminders, and alerts, eliminating the need for manual follow-ups. Confirm bookings via email or text, trigger notifications through intelligent workflows, and provide ETA alerts when technicians are on the way. Enable service reviews and ratings for improved feedback.
Enhanced Field Technician Efficiency
Equip your workforce with advanced technology for optimal operation and seamless collaboration with the back office and customers. Receive automated job reminders and alerts, capture field data like photos and documents, and access smart routing and actionable insights. Maintain real-time collaboration for synchronised information sharing.
See How Zuper+Zendesk Integration Works
Explore the full potential of Zuper with a 14-day free trial or schedule a demo to discuss how Zuper can meet your business needs.
How Zuper Helps You Enhance Field Service Efficiency
Seamless Integration with Zendesk
Create, update, and track service orders directly from Zendesk tickets.
Real-Time Location Tracking
Keep track of your workforce and optimise routes to save on time and costs.
Comprehensive Inventory Management
Sync your mobile stock with the main warehouse in real time.
Work Order Management
Efficiently streamline operations by automating and prioritising job requests and schedules, and dispatching all in a single platform.
Advanced Reporting and Analytics
Build reports on created, scheduled and completed field jobs to access insights into team’s performance, productivity, and profitability.
Mobile
Application
Accessible on iOS and Android, ensuring your technicians have the tools they need, anytime and anywhere.
See How Easily You Can Leverage Zuper+Zendesk Integration
What Customers Are Saying
Brian Beckham
Chief Administrative Officer, All Clean Services
“While providing solutions to customers and managing our teams across the United States, we are very eager to commence this partnership with Zuper. Our management team is most excited about the collaboration between Zuper and Zendesk, which combines Zuper’s powerful workforce management platform with Zendesk’s mastered customer support ticketing software. These integrated tools will help improve our existing customers’ experience and support our future growth. We all share the same vision: To provide the best possible customer experience.”
Premium Plus is Zuper’s Partner of the Year in the Enterprise Market
Award category for the Partners who cater to the Enterprise market and enable Zuper to successfully position for them.
Premium Plus has been one of our leading partners in Europe and have been driving the winning deals across many enterprise customers.
Ready to Transform Your Field Operations?
Join organisations worldwide benefiting from Zuper’s capabilities. Improve efficiency, reduce costs, and delight your customers with unparalleled service.
