At Premium Plus, our clients are always top of mind. So, if they’re looking for a solution to simplify their processes or provide even better service to their customers and staff, we’re on it. The answer often lies in Zendesk’s extensive ecosystem of partners. Which is why we’re thrilled to introduce you to our new partner: Tymeshift, the ideal solution for efficient workforce management in Zendesk.
When internal and external customer relations are essential to your business, support teams are a key part of everything you do. You want to maintain a clear overview of the tasks your teams are working on, the time they spend on interacting with customers, as well as the issues they might run into. But managing all those processes is an almost impossible task.
At least for human beings…
Enter Tymeshift. To help our clients solve these challenges, we decided to start working with this Zendesk App Developer. Thanks to their efficient workforce management solution, Tymeshift allows you to see at a glance which activities your teams are working on. The app also offers the necessary tools to streamline those processes. A user-friendly dashboard lets you optimise your team planning, monitor your staff’s performances and adjust certain processes when necessary.
Let’s dive into details 🤿
Workforce management encompasses many different things. Precisely because of that, Tymeshift offers an impressive set of specs:
Real-time monitoring: observe in real time which tasks your staff are working on
Forecast: accurately calculate your teams’ future capacity based on predictive analytics
Time & attendance: automatically track how much time your staff spend on all tickets, phone calls and chat conversations
Scorecards & leaderboards: monitor and measure your staffs’ performance using KPIs you set yourself
Reporting: clear dashboards and reports present all the information, so you can instantly see your progress
And the biggest plus? Tymeshift is tailored to Zendesk. You won’t need to tweak anything: your teams’ data is seamlessly fed into the app. It’s no coincidence we call ourselves a one-stop-shop for all your customer experience needs. 😉
Want to see how Tymeshift can turn your workforce management around? Call us, e-mail us or send us a smoke signal. We’re happy to help you!