This day starts with a bang! Zendesk just released its renewed suite, and we’re thrilled to share the info with you. So, what’s new in 2021? Here’s your cheat sheet.
More than ever, customers are looking for valuable brand experiences that last a lifetime. They want to reach out to you on their terms: whenever and via whatever channel they like. But with all the CX software and different add-ons available, it has become increasingly challenging for companies to find the right tool mix that ticks all the boxes.
That’s why today, our favorite customer experience software company Zendesk came out with a major update to drastically simplify their offering. From February 1st onwards, Zendesk will combine all its messaging tools and current capabilities into an all-in-one service solution that scales with your business: The Zendesk Suite.
Five plans for every stage of growth
Available in five flavors, the Zendesk Suite makes it easier to offer customers rich conversational experiences at any stage of growth. It’s a lot to take in, so we’ll start with an overview:
Plans for everyone:
- Team: Just getting started on your CX journey? The Team Suite covers all the basics. This offering entails omnichannel support with email, voice, chat, messaging, self-service, and agent workspace basic reporting capabilities.
- Growth: Take your customer experience a little further with self-service and more automations. This Suite is perfect for growing teams that need a little help to effectively support rising customer demands.
- Professional: Want to add even more ‘oomph’ to your CX? The Professional Suite is built for mature support teams that are looking to improve their operations with community forums, IVR routing, side conversations, and much, much more.
Plans for enterprises
- Enterprise: Personalization is key in customer service, and the Enterprise Suite is the way to achieve it. With custom roles & permissions, advanced reporting, and support for up to 300 brands, this package offers customers a personal experience at scale.
- Enterprise Plus: The leader of the pack! The Enterprise Plus Suite is the best choice for multi-department service teams and teams with advanced IT needs. Get the full Zendesk experience with higher usage capacity, flexible terms, dedicated support, and disaster recovery.
Want to take a closer look?