So, how do you keep operations smooth, customers happy, and your team sane during the summer slowdown?
One word: automation. (Okay, two words: Zendesk AI).
Let’s dive into the utmost, slightly sunburnt Zendesk AI guide to making summer your most efficient season yet!
1. Let Zendesk Copilot do the job, while you enjoy small summer pleasures – like a Mojito 🍹
Half of the team is on holiday? No worries – Zendesk Agent Copilot doesn’t take holidays. It acts like the summer intern of your dreams — knowledgeable, proactive, tireless. And never asks where the coffee machine is.
It can help you by:
- Drafting responses to common queries with tone-aware suggestions
- Enhance your messages when it is too hot to think of more than 2 sentences
- Summarising long tickets, so your agents don’t have to scroll through the whole conversation to find what was agreed before
- Helping with smart prompts and contextual guidance
Basically, it’s like having your most efficient team member sitting next to you, minus the sunburn.
2. Go Zen Chill Mode with additional AI features 🧘♂️
Zendesk AI features aren’t just shiny tech — they’re your secret weapon for delivering consistent, high-quality support without (sun)burning out your team. They have hundreds of useful features, but it is hot, so let’s look here at just a few of the summer-friendly highlights:
- Intelligent triage: my personal favourite – it routes tickets by intent, sentiment, and language. So “URGENT: My croissants didn’t arrive!” doesn’t end up in the general queue.
- Suggested macros: Zendesk AI recommends the best response paths so agents can act fast, even while daydreaming about the beach.
AI-powered article recommendations: Customers get instant answers (even at midnight), reducing your ticket volume like sunscreen reduces regret.
3. Automate! And save the brainpower for the Big Stuff (in case of a heatwave) 🌊
August is not the month for reinventing the wheel. As I said, it’s hot! Zendesk’s automations and workflows will handle the routine so your team can focus on what really matters — or just wrap up by 3 pm and hit the lake. Or shower. We don’t judge your choices.
Use:
- Triggers and automations to handle repetitive tasks (think auto-replies, routing, tag assignments)
- Flow Builder to create no-code conversation flows for your bots (they don’t melt in the heat)
- AI bots to resolve simple tickets instantly, keeping queues short and customers smiling
4. Say “hi” to Zendesk AI Agents – your bot support squad! 🤖
Why break a sweat answering the same question 27 times a day? Zendesk AI Agents are your always-on support crew, ready to jump into conversation, resolve issues and never once ask for a fan or iced latte! They are trained on your help centre content and can handle real customer chats like pros. No code needed – just pure bot brilliance.
They can:
- Answer common questions instantly so your team can focus on high-value stuff
- Guide customers through steps with friendly, contextual answers
- Save your hours by deflecting tickets before they even hit your team’s mailbox
Think of them as your most reliable team member – always on, never cranky and… immune to heatwaves!
5. Onboarding summer temps? We’ve got you covered! ☀️
Whether it’s interns, temps, or that one person who “volunteered” to stay on support duty, Zendesk makes onboarding a breeze. With Agent Workspace, smart macros, and AI-suggested replies, even brand-new agents can look like pros by day two.
Bonus: Zendesk Copilot fills them in on conversation history faster than you can say “Didn’t you read the previous email?”
6. Turn August into insight season 📊🍍
While you’re enjoying the slower pace, maybe you have a bit of time to take a look under the hood? There you will find Zendesk Reporting, and now you can:
- Spot trends in summer ticket volumes
- See which macros your team overuses (and optimize them – after the holiday!)
- Understand what your Zendesk AI is automating — and where it could do more (because lake trips are tempting, I know)
Pro tip: Set up dashboards that automatically track AI vs. human resolution rates. It’s fun – It’s like watching a robot race (but with business value).
You’ve read the whole Zendesk AI Summer Guide, so now you know the secret to a Stress-Free Summer!
With Zendesk AI Agents, Copilot, and a few smart automations, summer doesn’t have to mean slow, sloppy, or stressful. You can keep delivering top-tier support while still living your best hammock life.
So go ahead — take that long weekend. Let Zendesk AI handle the chaos while you handle the grill. 🌭
Inspired by this Zendesk AI Summer Guide and want to learn how these features fit into your setup? Let’s talk. I’m not OOO. Yet.
