Premium Plus, Zendesk’s EMEA Partner of the Year, has joined forces with Frimio to extend their customer experience (CX) services to the Nordic region, covering Denmark, Sweden, Norway, Iceland and Finland. The partnership brings together Premium Plus’ technical and market expertise with Frimio’s deep understanding of the local business landscape, providing end-to-end CX solutions to local enterprises starting this October.
The partnership aims to build a strong business unit in the Nordics, focused on driving customer engagement and support. The combined expertise of both companies will deliver exceptional Zendesk consulting, implementation, and support services across the region.
“At Zendesk, our partner ecosystem is vital to driving success for businesses globally. The collaboration between Premium Plus and Frimio is a shining example of how our partners can come together to deliver exceptional value”, commented Carrie Francey, Zendesk Senior Vice President of Partnership Sales.
Local Expertise Meets Global Experience
Frimio, founded by Julie Fosselius, draws from nearly a decade of experience as a Zendesk Presales Solutions Consultant, having helped hundreds of businesses align cutting-edge CX technology with their customer service strategies. Frimio was established to fill the gaps left by traditional CX software acquisition cycles by providing an integrated approach that supports businesses through every stage—from solution design to onboarding and continuous success. With a background in Retail, E-commerce, and the Fashion industry, Frimio specialises in helping small to medium-sized enterprises (SMEs) optimise their CX operations for sustainable growth.
“When two forces join, they create something even bigger than what they could on their own.” said Julie Fosselius, Founder of Frimio. “With Frimio and Premium Plus collaborating, clients across the Nordics will experience faster time-to-value, a focus on long-term success, and a seamless journey from consulting through to implementation”
Premium Plus: A Multi Award-Winner Zendesk Partner
Premium Plus has been a trusted Zendesk partner for over a decade, recognised for its ability to implement, optimise, and support customer service solutions for businesses across multiple sectors. As a Zendesk Premier Implementation Partner, Premium Plus offers a comprehensive range of services, from custom integrations and Zendesk app development to designing Help Centres that reflect a company’s brand. The firm has a strong track record of accelerating digital transformation for over 1,000 companies and has received multiple awards, including Growth Partner of the Year for EMEA.
“The best partnerships blend ambition with execution”, said Kurt Pinoy, CEO at Premium Plus. “With every collaboration, we sharpen our edge. Together, Premium Plus and Frimio are not just setting goals but defining a new peak for Zendesk solutions in the Nordics.”
Customer Benefits
Businesses across Denmark, Sweden, Norway, and Finland will now have access to Premium Plus’ expert Zendesk services, supported by Frimio’s local insights. The partnership will empower businesses to streamline their operations, enhance customer support efficiency, and integrate cutting-edge CX technology that delivers measurable results. With a combined team of specialists, businesses will benefit from a complete suite of CX solutions designed to improve customer engagement and satisfaction.
Kickoff at Zendesk Presents Copenhagen
The partnership was officially launched at Zendesk Presents Copenhagen on October 22, 2024, where both companies showcased their joint offerings and highlighted how their solutions can transform customer support across the Nordic region.
Want to be on the storefront of the digital revolution?
Premium Plus is there to assist you in making cutting-edge decisions to optimize your business processes. Together, we aim to significantly increase your ROI and the productivity of your agents.
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