Premium Plus & Frimio:
Your Trusted Zendesk Partners in the Nordics
Delivering award-winning customer experience solutions in Denmark, Sweden, Norway, Finland, and Iceland.
Premium Plus, Zendesk’s EMEA Partner of the Year, has joined forces with Frimio to extend our customer experience (CX) services to the Nordic region. Covering Denmark, Sweden, Norway, Finland, and Iceland, this strategic partnership brings together Premium Plus’ expertise with Frimio’s local insights, delivering tailored CX solutions to businesses starting from October 2024.
Local Expertise Meets Global Experience
Frimio, led by Julie Fosselius, is known for its deep understanding of the Nordic business landscape and industry-specific challenges. With nearly a decade of Zendesk experience, Frimio specialises in aligning CX strategies with business goals, ensuring a seamless integration of Zendesk technology that drives sustainable growth.
"The best partnerships blend ambition with execution. Together, we’re redefining what’s possible for Zendesk solutions in the region."
Kurt Pinoy
CEO of Premium Plus
"With Frimio and Premium Plus collaborating, clients across the Nordics will experience faster time-to-value, a focus on long-term success, and a seamless journey from consulting through to implementation."
Julie Fosselius
Founder of Frimio
"At Zendesk, our partner ecosystem is vital to driving success for businesses globally. The collaboration between Premium Plus and Frimio is a shining example of how our partners can come together to deliver exceptional value"
Carrie Francey
Zendesk Senior Vice President of Partnership Sales
Our Services
Complete Customer Experience Solutions for the Nordics
- Zendesk Consulting & Strategy: Identify opportunities for optimising your customer support.
- Implementation & Customisation: Tailor Zendesk to fit your business needs.
- Help Centre Design & Branding: Create a support portal that reflects your brand.
- Zendesk App: Build custom integrations for a seamless support experience.
- Ongoing Support & Training: Continuous support to ensure long-term success.
- Advanced AI & Automation: Implement AI-powered tools and automations to enhance agent productivity, reduce response times, and deliver personalised customer experiences at scale.
