Boost CSAT like Nike or Motorway with Continuous Improvement for Zendesk

"We cannot express enough gratitude to Premium Plus for their exceptional support and guidance. They truly went above and beyond, not only by actively listening to our needs but also by revealing the full potential that Zendesk has to offer. With Ana's expertise and dedication, our Zendesk platform has become an indispensable asset for our business. We are grateful for her unwavering assistance and the incredible results she helped us achieve. Thank you, Premium Plus, for being a reliable partner. We couldn't have asked for better support, and we are thrilled to have such a fantastic team on our side."

"I had to start working in Zendesk with a minimal knowledge. It's quite difficult to learn the many functions and options in addition to the daily work. But then Premium Plus was recommended to help us with this problem. Thanks to Ana-Luísa for professionally guiding me through the main elements of the Support module. The best practice tips, SLA's and tidying up the triggers were very useful. I always had the impression that she really knows Zendesk."

"At first we were quite nervous to switch to Zendesk as we had to work with quite strict deadlines before our heavy workload season started. At the end we managed to go live with Zendesk messaging and support on time. We would like to thank Bruno and the Premium Plus Team for answering our countless questions and even dealing with our frustration at times. Thank you guys for all the help and support."

"If you want to go fast, go alone, if you want to go far, go together. This is an African proverb this applies perfectly to the collaboration with Premium Plus. It is a pleasure when one has the opportunity to work with professionals. With active listening and understanding of the needs and requests of our activity, they found the best resolutions and add new features that allowed our teams to work better and faster. Experts in their domains, we recommend them as the first to go to when you want to obtain the best results."

"Premium Plus helped us setup ZenDesk in a way that best supports our business goals and customers. They were brilliant at troubleshooting problems and took the time to understand our business. They are ZenDesk experts. We are planning on working with Premium Plus on future projects as well as utilizing them for out other offices across the globe."

"Premium plus came recommended by the team at Zendesk. From the initial meeting with Adrian , the project was handled very professionally. Our project was handled by Anton supported by Benoit and Thomas - nothing was too much trouble and he was always available to answer any questions. A great team and we look forward to continue working with the PP team on the next phase of our project."

"Premium experience. The right people with the right knowledge in house. Nothing is too much asked, broad experience and expertise. It's amazing how they come up with new integrations each time. Glad to be partnered up with this team!"

"After more than a year of collaboration with Premium plus I can say, you need an integrator as Premium plus. They gave very good advice and implemented our demands very quickly."