AWS Advanced Voice and Contact Centre for Zendesk

Experience an AI-powered voice solution that is seamlessly integrated into Zendesk and powered by Amazon Connect. Elevate your customer experience with scalable voice features and smarter workflows – all on one platform.

Proven results that make an impact

50%

reduction in abandoned calls

40%

cost reduction
in CX

1800+

seats deployed in one company

Experience reliable performance
and AI efficiency

Discover unmatched reliability and performance

Built on Amazon Connect’s top-tier infrastructure, AWS Voice & Contact Centre for Zendesk offers crystal-clear audio and 99.99% uptime. It ensures professional, uninterrupted service and effortlessly scales from small teams to global contact centres.

Boost agent efficiency with AI tools

AWS Voice & Contact Centre automates tasks like note-taking and data entry with Smart Notes and Next Best Actions, allowing agents to focus on meaningful conversations and resolve issues faster.

Leverage real-time insights to drive smarter decisions

AWS Voice & Contact Centre for Zendesk turns each interaction into actionable data, using tools like Resolution Codes, Post-Contact Summaries, and Real-Time Analytics to help you track trends and make data-driven improvements.

Seamless integration with Zendesk

Zendesk as a unified contact centre

A single platform simplifies operations, lessens agent workload, and enhances customer experience.

Built exclusively for Zendesk

Quick, hassle-free setup, integrating voice, chat, email, and social channels seamlessly within weeks.

Stress-free privacy and compliance

Pause-and-resume recording, data redaction, and audit trails ensure compliance and data protection effortlessly.

Scale confidently with all-inclusive pricing

For just $50 per seat per month, you can access AWS Voice & Contact Centre’s full suite of powerful features and enterprise-grade capabilities, with no hidden fees.

What You Get:

All-Inclusive Access: Enjoy every feature, from AI-powered tools like real-time transcriptions and sentiment analysis to comprehensive calling support and privacy controls.
Expert Support: Benefit from seamless ongoing assistance.

Note: Implementation costs are quoted per project.