AI Powered Contact Centre
for Zendesk: Transforming CX
with Lifelike Voice AI

Automate phone calls with voice AI that feels like talking to a real person: lifelike voices, free-flowing conversation, and the ability to understand every customer, regardless of what or how they say it.

Companies worldwide have achieved impressive results
with AI Powered Contact Centre by PolyAI

75%

call reduction

Equivalent to 1,000+ FTE, saving $10M+ in staffing costs

Global delivery company

$7.2M

revenue generation

Generated yearly from automated bookings

Fertitta Entertainment

60%+

reduction in seasonal hiring

Saving $1M+ over a 3-month seasonal period

US retailer

15 pt

CSAT increase

By reducing wait times and eliminating call abandonment

Simplyhealth

4%

revenue increase

From taking 100% of missed calls

FTSE100 hospitality company

10%

reduction in misroutes

Replacing lengthy IVR menu with fast and accurate routing

British bank

Companies worldwide have achieved impressive results with AI Powered Contact Centre by PolyAI

75%

call reduction

Equivalent to 1,000+ FTE, saving $10M+ in staffing costs

Global delivery company

$7.2M

revenue generation

Generated yearly from automated bookings

Fertitta Entertainment

60%+

reduction in seasonal hiring

Saving $1M+ over a 3-month
seasonal period

US retailer

15 pt

CSAT increase

By reducing wait times and
eliminating call abandonment

Simplyhealth

4%

revenue increase

From taking 100% of
missed calls

FTSE100 hospitality company

10%

reduction in misroutes

Replacing lengthy IVR menu
with fast and accurate routing

British bank

Unparalleled Benefits of AI-Powered Contact Centre by PolyAI

Superhuman Understanding

Get incredibly high accuracy in understanding over the phone, regardless of accents, dialects and background noise. Built on a proprietary technology stack.

Voice
Quality

Engage customers with the best-sounding voice on the market. Each deployment offers custom voices tailored to perfectly embody your brand.

Rapid Deployment and Ongoing Improvement

Start answering calls in just 8-12 weeks. Integrations with contact centre solutions and CRMs. Live deployments are refined for optimal results and goal alignment.

Deployed as a Managed Service

Enjoy care after going live. Get your project monitored and improved for best-in-class performance that meets your business objectives.

Proven
Results

Automate up to 90% of calls, reduce seasonal staffing costs by 60%, and increase revenue by 20% by answering more missed calls.

Seamless Integration with Zendesk

Easily connect PolyAI and Zendesk to enhance interactions, automate support, and boost efficiency without workflow disruption.

Hear the Difference: Sample Call Recordings Powered by PolyAI

BTG Cafe-Rouge Booking [David]

Carters – WISMO and FAQ

What Customers are Saying

“I listened to a number of different solutions and they all sounded quite robotic – PolyAI was the only one that actually sounded human-like. I was very impressed with PolyAI’s natural language understanding capabilities.”

“It’s a great experience. It doesn’t have a bad day, it shows up to work every day, 24/7. I wish I could hire more agents that were that nice!”

“The initial build and deployment of the voice assistant was seamless, - all we needed to do was provide the information and a few API keys. The rollout to other locations and brands has been really easy too, it’s like a well-oiled machine now.”

“PolyAI has allowed us to accommodate periods of peak customer activity and to minimize complaints, by significantly increasing our ability to answer FAQs through the voice assistant.”

“When we heard PolyAI’s solution in Croatian, we knew that was what we wanted for our customers. Our customers can now get information quickly in their local language, and I’m really proud of what we’ve created together.”

Dive into Real Results with PolyAI
Case Studies

PolyAI helps Carnival UK
advisors connect with
guests when needed most

14% of calls contained by the
PolyAI voice assistant.

How Golden Nugget
automates 34% of
hotel reservation calls

100% calls answered, 24/7/365

How Big Table Group
automates £140k in
reservations each month

Every calI is answered,
3800+ reservations booked

PolyAI’s voice assistant
reshapes customer care
for Atos

30% reduction in agent call volumes

How UniCredit bank Zagrebačka banka improved NPS by 14 pt

The voice assistant is automating 27% of all calls

See how PolyAI can benefit you >

PolyAI is Redefining
What’s Possible in Voice AI

Created in 2017 in the lab that pioneered speech recognition
Backed by Khosla Ventures, Point72, Nvidia, Zendesk and more
Customer service phone calls in 16 languages
Deployed voice assistants globally with customers like FedEx, Caesars, PG&E and Marriott Hotels
Forbes AI 50 2023 and Gartner’s Cool Vendor for Conversational AI