Getting into the flow in your daily working life can be incredibly satisfying. But how do you ensure that flow runs smoothly throughout your entire organisation? This is a recurring challenge our customers face. Which is why we turned to Cloudset, the number one expert in workflow management for Zendesk. It was the start of a solid partnership.

Onboarding a new staff member, solving a helpdesk case: these may sound like straightforward tasks. But in today’s ever more complex corporate landscape, there’s a lot more to it. Has HR activated a phone plan for the new staff member? Have all colleagues been informed? Has IT configured a laptop for them yet? Different teams across your organisation have to take countless steps before you can tick off that one task.

So how can you ensure the entire process runs smoothly?

Cloudset, which has been a Zendesk Technology Partner since 2009, came up with a brilliant solution. The key to success? Automate, automate, automate. Flowset – Cloudset’s workflow application – automates your Zendesk processes, which allows you to manage them down to the smallest detail. For each workflow, the tool creates different subtasks, which are then assigned to your teams in the Zendesk app. That way, everyone knows what to do, while you yourself gain a perfect overview of all To Dos as well as greater insight in your processes.

We know – we were pretty impressed as well! And that’s why we partnered with Cloudset.

Let’s take a closer look 🔎
Flexibility, insight and seamless processes: Adding Flowset to your Zendesk app results in a range of advantages. So how exactly does the app work?

Workflows tailored to your company: pick a standard template or design custom workflows based on your own processes
Workflow assistant: Zendesk’s handy sidebar checklist provides an overview of all ongoing processes at any moment
Workflow permission: easily determine who can manage or complete processes in Flowset

Of course, genius technology still requires a capable hand to implement it. Eager to try out workflow management? At Premium Plus, we know Flowset inside and out. Get in touch with us and we’ll help you get started.