August 2025

Ah, August. That magical time when the majority of your team is out of office and the calendar is suddenly suspiciously empty. While the rest of the world seems to be running on SPF 50, you are holding down the fort. Work doesn’t stop just because the sun’s out – your support queue is well, very much not on vacation.

Ever wondered how much more Zendesk could do for your team? Many organisations set things up, make a few tweaks, and enjoy the benefits. Yet there’s often untapped potential waiting to be discovered.
With a clear Zendesk checklist, it’s easy to spot small opportunities for improvement that can make a big difference.