Custom Object Use Cases
Zendesk expanded its platform with Custom Objects. These objects allow you to expand the classic ticket-user relationship with additional objects. In this blog post, we tackle how you can make more out of it.
Zendesk
2024 Ultimate CX Trends Unveiled: Premium Plus’s Guide to Staying Ahead
Our Partners from Ultimate launched their annual Customer Service Trends 2024 report last week. You can find it here, so before you continue reading, download the report and take a look! At Premium Plus, we’re Premier partners of both Zendesk and Ultimate and our services and experience make us ideal to help your company get …
2024 Ultimate CX Trends Unveiled: Premium Plus’s Guide to Staying Ahead Read More »
Zendesk’s AI Datapoints: Transform Your Business Operations with Artificial Intelligence
In today’s fast-paced business landscape, staying ahead of the competition and delivering exceptional customer experiences is paramount. Thanks to advances in artificial intelligence and data analytics, organizations across various industries are harnessing the power of AI datapoints to streamline operations, enhance customer interactions, and boost their bottom line. Premium Plus always ensures you and your …
Zendesk’s AI Datapoints: Transform Your Business Operations with Artificial Intelligence Read More »
Time to change to the new Zendesk Microsoft Teams integration
The new integration for Microsoft Teams in Zendesk Support is available! After launching the existing Zendesk Microsoft Teams integration in 2016, Zendesk received a lot of feedback from customers about features they would like to see added to this integration. And the first version has now been released. Let’s take you through the new features …
Time to change to the new Zendesk Microsoft Teams integration Read More »
Zendesk’s Federated Search: a better search experience on your help center
When your customers are looking for an answer to their question, they often start by searching on your business’ FAQ page. But, as you probably know yourself, the answer can sometimes be found on a different part of your website. There is a lot of valuable information hidden outside the help center. So what do …
Zendesk’s Federated Search: a better search experience on your help center Read More »
What is a Zendesk Implementation Partner?
Have you ever wondered what a Zendesk Implementation Partner is and what exactly it is they can do for you? Wonder no longer, let’s unravel the mystery. First things first: what is a Zendesk Partner? Zendesk partners are independent businesses that sell or resell Zendesk’s software. It’s as simple as that. But most partners go …
Zendesk’s Social Messaging app will be discontinued: what to do?
In this digital-first world customers switch effortlessly between channels. And they expect customer service teams to keep up with the conversation. Zendesk has made a few changes to its platform recently to make sure customers and agents can continue their conversation across different channels efficiently: they introduced Agent Workspace last year, and Zendesk Messaging was …
Zendesk’s Social Messaging app will be discontinued: what to do? Read More »
Zendesk’s switch to webhooks allows superior integration with external platforms & tools
Zendesk has decided to move away from HTTP targets and switch to webhooks instead. Simply put, webhooks allow Zendesk to pass information to any third-party platforms and tools you use in your organization. Using webhooks, Zendesk integrates much more reliably and future-proof than with HTTP targets. Therefore, Zendesk plans to stop using HTTP targets by …
Zendesk’s switch to webhooks allows superior integration with external platforms & tools Read More »
