Elena Tsesnietse

Customer and employee service can feel like a game of whack-a-mole. As soon as you solve one request, more appear. You want to answer every question and keep everyone happy, but repetitive tasks leave teams stressed and clients wanting fast, personalised replies.

Knowing your customers’ thoughts about your products or services is crucial in today’s business world. Customer feedback is like a treasure map to enhance services, spark innovation, and drive success.

Ever wondered how much more Zendesk could do for your team? Many organisations set things up, make a few tweaks, and enjoy the benefits. Yet there’s often untapped potential waiting to be discovered.
With a clear Zendesk checklist, it’s easy to spot small opportunities for improvement that can make a big difference.

When buying Zendesk, one of the first decisions you face is whether to purchase your licences directly or through a partner. While both offer the same licence cost, a partner unlocks extra benefits to help you maximise your investment.

Ever felt like your HR team is caught in a whirlwind? Employees want instant answers, personal support and seamless processes, but HR is stuck with outdated software and limited resources.

Unlocking the full value of Zendesk requires the right tools and the right approach. This guide breaks down Zendesk best practices in clear steps, using simple language and real-world examples.

The article breaks down the most significant updates in Zendesk Help Centre, including new features, accessibility improvements, and tips to ensure your Help Centre is always one step ahead. Whether you’re a Zendesk admin, a content creator, or just someone who loves a good update, there’s something for everyone.

In today’s digital age, properly implementing support software like Zendesk is crucial for delivering top-tier support across channels. This guide will help you unlock its full potential, boosting agent productivity by 30 to 40 per cent.

While Freshdesk is reliable, businesses scaling up often face challenges like limited integrations, scalability issues, and a complex interface. See why companies are switching.

Navigating Zendesk implementation and optimisation can be challenging, but Zendesk Partners simplify setup with tailored solutions for businesses of all sizes. Discover partner types and how to choose the right one to elevate your customer service.