Elena Tsesnietse

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Zendesk Help Centre Updates: Keep It Engaging, Accessible, and Up-to-Date

The article breaks down the most significant updates in Zendesk Help Centre, including new features, accessibility improvements, and tips to ensure your Help Centre is always one step ahead. Whether you’re a Zendesk admin, a content creator, or just someone who loves a good update, there’s something for everyone.

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Time to change to the new Zendesk Microsoft Teams integration

Time to change to the new Zendesk Microsoft Teams integration

The new integration for Microsoft Teams in Zendesk Support is available! After launching the existing Zendesk Microsoft Teams integration in 2016, Zendesk received a lot of feedback from customers about features they would like to see added to this integration. And the first version has now been released. Let’s take you through the new features

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Federated Search de Zendesk : améliorez l’expérience de recherche dans votre centre d’aide

Zendesk’s Federated Search: a better search experience on your help center

When your customers are looking for an answer to their question, they often start by searching on your business’ FAQ page. But, as you probably know yourself, the answer can sometimes be found on a different part of your website. There is a lot of valuable information hidden outside the help center. So what do

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Zendesk et le Facility Management : le plus puissant des moteurs pour votre helpdesk interne

Zendesk for Facility: the most powerful engine for your internal helpdesk

It is said that ‘culture eats strategy for breakfast’. And that also applies to the employee experience. This is of course strongly influenced by the company culture. In fact, more so than ever before. In addition, office infrastructure and technology are playing an increasingly important role in the work experience. We already discussed this in

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L'intelligence artificielle dans le cadre du service client : 4 applications pratiques de l'IA

Artificial intelligence in customer service: 4 practical AI applications

Artificial intelligence is creating a buzz. We hear about it everywhere in headlines, on Twitter and in boardrooms across the world. The applications of AI are endless, and that goes for customer service as well. Find out the basics in this blog post. The tech consulting company Gartner defines artificial intelligence as the application of

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