In the rapidly evolving world of retail, staying ahead of customer expectations is more challenging than ever. Retailers across the EMEA region are navigating a landscape where customer experience (CX) is becoming a key differentiator. Our Principal Solutions Consultant, Thomas Verschoren, highlights some of the most critical CX trends shaping the retail sector in 2024. If you’re in the retail business, here’s what you need to know to stay competitive.

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Want to stay ahead of the curve in customer service? Check out these six trends from the Zendesk 2023 Trends Report, and find out how Premium Plus can help you leverage them.