We guide,
you build

We guide, you build

Interested in Zendesk but don't have the necessary knowledge to roll it out fully yourself?

We can set up a few workshops for you. Together with you and your colleagues, we design the ideal set-up and choose the best tools. We help you configure everything until you have a custom solution for your business and, above all, for your customers.

You will not only save a lot of time and effort, you and your team will be operational in no time.

‘We guide, you build’ is the quickest way to a better customer experience, without the headaches.

What does this include?

New client?

Switching to a new tool requires a lot of knowledge and organisation. And time. A lot of it. Unless you can rely on an experienced partner. We will be happy to guide you. With our experience and best practices, we can choose the best tools together. We ensure optimal configuration and mutual integration. Let’s make it work!

Do you need new insights?

Are you already using one of “our” tools? Good choice. 🙂 Now it’s time to fine-tune the configuration. We know that it is not always easy to make the right choice. With our experience and plenty of best practices, we can help you in no time. Together, we’ll look at how we can further improve your customer experience.

What does the program look like?

Phase 1

Discovery workshop

Introduction and familiarisation with Zendesk. Let’s talk about your company’s requirements and together design your new customer support flow.

Phase 1

Phase 2

Creating a prototype

We will create a prototype of your set-up. We usually do that remotely, but can also do this at your premises with your IT staff.
Phase 2

Phase 3

Admin workshop

Time to fine-tune the prepared set-up and show you how you can tune and tweak the settings yourself. Afterwards, you will excel in the use of your tools. And that’s a promise.

Phase 3

Phase 4

Agent workshop

We train your team in the use of Zendesk and usually make some final adjustments to the design and flow based on their feedback. Because, after all, they will be the ones working with it. Right?
Phase 4

Why go through this process with Premium Plus?

Because over 500 happy clients already have and Zendesk thinks it's an excellent idea too!

We have been a Premium Solution Provider for Zendesk for over 8 years. With great success. More than 500 companies have already called on our expertise. Zendesk also thinks we are the very best. Otherwise, they wouldn’t have declared us ‘Growth Partner of the Year for EMEA’, let alone allowed us to call ourselves ‘Master Implementation Partner’. According to Zendesk, that is only for the truly committed. This is also your guarantee for the best possible customer experience. At Premium Plus, you, your team, and your customers are in excellent hands.

Ready for
we guide, you build?

We are here to help you serve your customers even better.