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L'intelligence artificielle dans le cadre du service client : 4 applications pratiques de l'IA

Artificial intelligence in customer service: 4 practical AI applications

Artificial intelligence is creating a buzz. We hear about it everywhere in headlines, on Twitter and in boardrooms across the world. The applications of AI are endless, and that goes for customer service as well. Find out the basics in this blog post. The tech consulting company Gartner defines artificial intelligence as the application of […]

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Qu'est-ce qu'un agent virtuel et pourquoi en avez-vous besoin pour votre support client ?

What is a virtual agent and why do you need one for your customer support?

Blog post / Mirthe Mertens

“Hey Siri, what is a virtual agent?” Since the rise of Siri, Alexa and Watson, almost every smartphone user has their own virtual assistant. Companies also use their specific type of virtual ally. Virtual agents: how do they work, and how can they help streamline your customer service? First things first. A virtual agent is

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Gérer des volumes élevés de demandes de renseignements des clients avec des ressources limitées : comment faire ?

How to tackle high volumes of customer enquiries with limited resources

Leave a Comment / Blog post / Mirthe Mertens

During peak season, your customer service team will have up to 42% more customer enquiries to process. Of course, this is great for your revenue. But more orders mean more customer queries. So how can you deal with large numbers of questions from customers? And what if you have limited resources available? Peak season or

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Zendesk & Certainly’s conversational AI chatbot platform: a winning team

Blog post / Mirthe Mertens

In the world of e-commerce, chatbots aren’t a stand-alone tool. To get your customer experience just right, you need an integrated ecosystem that combines all your communication channels: from email to chat and social media. In this blog post, we’ll show you how Certainly’s conversational AI chatbot platform and Zendesk’s customer service tools prove to

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Chatbots vs. conversational AI : principales différences

Chatbots vs. conversational AI: key differences

Blog post / Mirthe Mertens

In the past, chatbots were considered a fun gimmick – an entertaining party trick to impress your tech-savvy colleagues, say, but not a useful business tool. Fast forward to today, and a lot has changed. Chatbots have become indispensable in the world of e-commerce. But not all chat tools are created equal. Some use ruled-based

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Chatbots & customer experience: how technology can help improve CX

Blog post / Mirthe Mertens

“Building a good customer experience doesn’t happen by accident. It happens by design”, said CMXperience’s founder Clare Muscutt. And we couldn’t agree more. Achieving peak customer satisfaction requires a solid strategy. And today, automating your customer experience using chatbots can help. Here’s how. A decade ago, customers primarily contacted your business by phone or email.

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