Apps and integrations for Zendesk
Zendesk can do a lot more than most teams realise, you just need to know how to unlock it. That's what we do. Some of it lives inside Zendesk itself, as apps. Some connect Zendesk to the other tools you already use through integrations.
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Everything below comes from real work: apps we've built ourselves, tools from partners we trust, and custom solutions we've created for clients who needed something no off-the-shelf app could do. Nothing here is a wishlist, it's what we've actually put to work.
Two ways we extend Zendesk
Add new power inside Zendesk. These are proven apps from partners we trust, apps we've built ourselves, and custom ones for workflows that nothing else available could cover.
Connect Zendesk to your CRM, commerce, ERP, finance and internal systems so data and context flow both ways.
Apps
Apps add new power to the agent workspace: faster replies, less clicking, fewer repetitive tasks. We bring in proven apps from a carefully selected partner ecosystem, build our own, and create custom Zendesk apps when nothing off-the-shelf gets the job done.
Marketplace apps we work with
Built by trusted partners: we handle the setup and configuration so it fits your workflow.
SweetHawk
- Approve — flexible approval workflows on tickets, incl. multi-step approvals and Slack integration.
- Hide Ticket Fields — hide selected ticket fields to keep the workspace clean.
Sparkly
- Proactive Bulk Tickets — outbound tickets in bulk for proactive campaigns.
- Voucher Code — send vouchers/coupons straight from a ticket.
- Skipper — see which agents skip the most tickets.
- Shredder — rule-based bulk-processing of suspended tickets.
- GDPR Search & Destroy — bulk-delete tickets/users to stay GDPR/HIPAA/CCPA compliant.
Native Zendesk apps we configure
- Advanced Search — deeper search across tickets, users, orgs.
- Time Tracking — auto-track agent time per ticket.
- Out of Office — mark agents away and reroute tickets.
- Ticket Field Manager — required/read-only/conditional fields.
- Attachment Manager — manage & bulk-download attachments.
- Assignment Control — govern how tickets get assigned.
- Select an Address — pick the right reply-from address.
Custom apps we build
Sometimes the right app does not exist yet. When a Marketplace app cannot cover the workflow, we build one for you. Recent examples:
Loyalty & vouchers in the agent workspace
For a retail client whose loyalty programme lived outside Zendesk entirely, we built a custom app so agents see a customer's points balance, history, and available vouchers directly in the ticket, and can issue or redeem a voucher without switching tools.
Customer-success sidebar
For a SaaS company managing account data in a separate customer-success platform, we built a Zendesk sidebar app that looks up the ticket requester automatically and shows their plan, Success Manager, and company, so agents always know whom they're talking to.
Address selector
For a company where agents send replies from hundreds of shared mailboxes, we built a Zendesk app that automatically selects the correct outgoing address for each ticket, so replies leave from the right mailbox without agents hunting through a long dropdown.
GDPR request handling
For a retail group whose GDPR requests had to be processed in a central compliance system outside Zendesk, we built a Zendesk app that raises a fully populated, correctly categorised case straight from the ticket, replacing manual re-entry with a single auditable action.
Correspondence archival
For a company that needed every ticket archived for legal retention, we built a Zendesk app that lets advisors archive comments and attachments into a compliant system of record in one action, with the metadata to prove who asked for what, and when.
Article read receipts
For an online marketplace that needed evidence that its support teams actually read policy updates, we built a Zendesk Help Centre app so agents confirm they've read an article, and managers get a live dashboard of who's up to date.
Integrations that connect Zendesk to your business
There's no marketplace to browse here. Every integration is designed around your systems and how your team actually works, not picked off a shelf. That means Zendesk always has the full picture: the right customer data, the right context, right when you need it. The result is less friction, more reliability, and integrations stable and secure enough to grow with you.
Full customer context lands in the ticket, so sales and support never work off different information.
Order, delivery, return, and POS data show up in Zendesk automatically, so agents resolve issues without switching screens.
Shipment tracking and status sit inside the ticket, so agents answer "where's my order" instantly instead of chasing an answer.
Billing, expense, and order data appear right in Zendesk, so agents handle complex cases without escalating just to find a number.
Survey and sentiment data ties back to the ticket it came from, so feedback drives action instead of sitting in a separate dashboard.
Tools like ServiceNow and workplace or facilities systems connect to Zendesk, so employee-facing service runs on the same foundation as customer support.
Apps and integrations: common questions
Yes. We build CRM integrations that give agents full customer context, deals, accounts, and contact history without leaving Zendesk.
Yes. Premium Plus publishes and maintains its own apps, including ChatGPT-powered ticket summarisation and suggested replies.
Ready to get more out of Zendesk?
Whether it's an app, an integration, or something that doesn't exist yet, Premium Plus helps you find what actually makes Zendesk perform for you.
