Zendesk Agent Copilot Delivers Over 100% ROI by Boosting Agent Productivity

Empower your agents to handle a high volume of tickets by automating their work and suggesting AI-powered insights for the next actions. With expert guidance from Premium Plus, Zendesk EMEA Partner of the Year.

Results speak for themselves

185%

ROI

Average handling time dropped by 18.71%, resulting in €78K savings a year.

A big French retailer and hypermarket chain

3x

Tickets handled

The number of tickets handled per shift significantly rose from 40 to 120.

Rotho

€100K

Savings

By routing enquiries to the right agent and team, the company saved €100K.

Urbanstems

60 sec

Time saved per ticket

INDIGO Group

11%

Time reduced per email

Next

Discover how we harnessed the power of Agent Copilot to resolve real-life tickets in just 30 minutes, a task that usually spans days.

Effortless personalised support from day one with Zendesk Agent Copilot

Prioritise and route customer enquiries intelligently

No more tedious manual sorting. Zendesk AI intelligently prioritises and routes, ensuring that critical issues receive immediate attention by detecting the following:

Intent
Language
Sentiment

Auto-assist agents with AI-powered suggestions

Suggested replies and actions in near real-time tailored to the customer’s request help your agents reduce handling time and give efficient support.

Give agents full context of the conversation

Increase agent productivity by giving them the right context to do their work.

Ticket summaries recap all public comments added so far, enabling agents to quickly get up to speed and respond to customers more efficiently.
Generative AI for voice transcribes and summarises calls, freeing agents from note-taking and improving efficiency.
Suggested macros, similar tickets, and merge suggestions give agents more context and assist them with answering recurring tickets.

Simplify admin tasks with AI-powered macros

AI-driven macro suggestions automate and streamline your support processes, making your entire support ecosystem more efficient and seamless.

Zendesk AI: The future of customer support

Watch as Thomas Verschoren, our Principal Solutions Architect, delves into the innovative features of Zendesk AI in this video.

Premium Plus will navigate you through AI implementation

Integrator and reseller, boosting automation in a few months.

10+ years in CX: we understand your needs and challenges.

Zendesk recommends Premium Plus for the most complex requests.

Zendesk AI through the voices of our clients

Premium Plus was great at responding to challenges and resolving them. They started with the scoping and discovery questions, diving into our business case and AI needs. We also had a Zendesk update project to upgrade our Zendesk account to use AI. Although our use case is tricky, we're over most hurdles now, all set up after just two weeks.

The explanation of AI was thorough in addressing the needs expressed and the implementation of the project. There was a very good exchange with Benoit throughout the process.

The project involved defining and assessing feasibility in relation to our existing workflow. There was a good presentation of the Zendesk solution and the Premium Plus offer, followed by the project launch with expert Geoffrey. The team showed great adaptability, readjusting deadlines and deliverables in relation to the project's progress vs what had been planned.