Zendesk AI Agents Help Deflect Tickets by Up to 64%*

Reach 3x higher automation resolution rate
Automate up to 80% of customer interactions
Achieve 100% bot satisfaction rate
Leverage the expertise of the leading AI implementation partner

*based on our customers’ results

From seamless onboarding to personalized assistance and responsive care, our comprehensive suite of services ensures you extract the maximum value from Zendesk AI Agents (Ultimate)

Results that speak for themselves

69%

Automation rate

With AI Agents, the company achieved 69% automation.

Belgian business support services company

82%

One-touch resolution rate

AI freed up agents for more meaningful interactions.

Lush

100%

BSAT

Bot satisfaction rate soared from 50% to 100% in four months.

BrightLocal

3x

Automated resolution rate

Faster AI Agent responses freed up the support team, boosting CSAT by 10%.

Motel Rocks

2x

Productivity

AI agents don’t only handle invoice requests but also anticipate consumer needs.

Siemens

220hrs

Savings

Organisations save 220 hours a month on average by implementing AI Agents.

Companies using Zendesk

Explore how BrightLocal overcame their customer service challenges by implementing Zendesk AI chatbot, achieving 100% bot satisfaction and round-the-clock customer support efficiency.

Cost savings to consistency:
The power of Zendesk AI Agents

Efficiency and cost-effectiveness

Zendesk AI Agents instantly address common queries, freeing your team to focus on complex issues and reducing staffing needs, leading to cost savings.

24/7 availability and scalability

Operating around the clock, AI Agents offer support across time zones and easily manage increased queries without extra staff, allowing you to scale operations during busy periods.

Seamless integration

AI Agents integrate perfectly with existing Zendesk systems and tools, allowing businesses to enhance their capabilities without an infrastructure overhaul.

AI Agents can be easily customised
to meet your needs

Generative AI replies based on documentation (e.g. FAQ articles).

A basic flow guides the customer to a specific website page.

An API call retrieves order status from third-party systems.

Zendesk AI: The future of customer support

Join Thomas Verschoren, our Principal Solutions Consultant, as he explores the groundbreaking features of Zendesk AI in this video.

Flexible plans for every automation maturity stage

Essential

Start automation in minutes with generative AI and answer up to 20% of tickets without your support team.

Advanced

Unlock advanced features, customisation, and robust analytics for sophisticated use cases and achieve 60%+ automation.

All Essential Features Plus:

Zero-training AI Agents
Conversation and hybrid flows
Full API access and orchestration
Al agent analytics and detailed reporting
Multiple data sources (beyond the knowledge base)
Access to future innovations

Discover SweetHawk’s Solutions for Zendesk

Pioneers in AI Agent Setup

1st Zendesk partner with dedicated and trained resources to set up and optimise AI Agents.

Trusted Long-Term AI Partner

Preferred partner of Ultimate for four years (currently Zendesk AI Agents).

Buddha Bot for Zendesk Knowledge

We built our own Buddha bot to access all Zendesk documentation knowledge easily.

Reselling and Integration

We aren’t just resellers; we integrate solutions to help you get 60%+ automation in a few months.

Comprehensive Bot Audit

Bot Health & Performance Audit to evaluate your bot and highlight improvement areas.

Decade of CX Expertise

With over ten years of CX, we understand customer needs and organisational challenges.

Premium Plus will guide you through AI implementation

Is your Bot working as it should?
Check it out with our Bot Health & Performance Audit.

See what our clients say about AI implementation

Premium Plus was great at responding to challenges and resolving them. They started with the scoping and discovery questions, diving into our business case and AI needs. We also had a Zendesk update project to upgrade our Zendesk account to use AI. Although our use case is tricky, we're over most hurdles now, all set up after just two weeks.

The explanation of AI was thorough in addressing the needs expressed and the implementation of the project. There was a very good exchange with Benoit throughout the process.

The project involved defining and assessing feasibility in relation to our existing workflow. There was a good presentation of the Zendesk solution and the Premium Plus offer, followed by the project launch with expert Geoffrey. The team showed great adaptability, readjusting deadlines and deliverables in relation to the project's progress vs what had been planned.