Reduce Costs by Up to 90%
with Zendesk AI

Streamline your customer support with AI, resolving enquiries swiftly and providing personalised service to ensure every customer feels valued and satisfied.

Impact on companies

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Supercharge your AI launch with a Zendesk partner, ensuring seamless integration, tailored solutions, expert training, and ongoing support.

AI in Zendesk tailored to your needs

AI Agents

Deflect tickets by up to 64%

AI Agents

Generative AI replies, AI agent personas, Language support, Conversation and hybrid flows and integrations, Reporting and analytics, Behaviours

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Agent Copilot

Improve agent productivity by 20% and more

Agent Copilot

Intelligent triage, Auto assist, Suggested first replies, Ticket summaries, Enhance writing, Merging suggestions, Quick answers for Agent Workspace, Macro suggestions for admins, GenAI for Voice

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Deliver personalization at scale

Handle more interactions while personalizing each one

Increase customer satisfaction

Provide instant solutions to problems to elevate service quality

Reduce your customer service costs

AI will take care of repetitive work so you can do more with less

Improve self-service with AI Agents

Tireless Agents Available 24/7

Meet your tireless, always-available AI support agents. AI Agents handle routine enquiries, delivering swift responses through Generative AI, freeing up your human agents for more complex tasks.

AI-Powered Intents

With AI-driven insights, your bot understands customer intent like never before. It engages in natural conversations, providing personalised solutions and driving customer satisfaction.

Generative replies to speed up your service

With the right intent and context in mind, AI agents can generate answers to customer queries using your Zendesk knowledge base.

Discover how we pushed the limits of AI in Zendesk to resolve real-world tickets that typically take days, in just 30 minutes.

Become more efficient with Agent Copilot

Intelligent Triage

Say goodbye to tedious manual sorting. AI intelligently prioritizes and routes customer inquiries, ensuring that critical issues receive immediate attention.

Intelligence in the Context Panel

AI in Zendesk empowers your team by delivering invaluable insights. It provides a comprehensive view of each customer’s history, preferences, and previous interactions, enabling agents to offer more informed, empathetic responses, with enhanced intent recognition, sentiment analysis, and automated summary support

Macro Suggestions for Admins

Simplify administrative tasks with AI-driven macro suggestions. Automate and streamline your processes, making your entire support ecosystem more efficient.

Premium Plus will guide you through AI implementation

See what our clients say about AI implementation

Premium Plus was great at responding to challenges and resolving them. They started with the scoping and discovery questions, diving into our business case and AI needs. We also had a Zendesk update project to upgrade our Zendesk account to use AI. Although our use case is tricky, we're over most hurdles now, all set up after just two weeks.

The explanation of AI was thorough in addressing the needs expressed and the implementation of the project. There was a very good exchange with Benoit throughout the process.

The project involved defining and assessing feasibility in relation to our existing workflow. There was a good presentation of the Zendesk solution and the Premium Plus offer, followed by the project launch with expert Geoffrey. The team showed great adaptability, readjusting deadlines and deliverables in relation to the project's progress vs what had been planned.