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Sustainability at Premium Plus: Growing a Greener Future
At Premium Plus, we believe that sustainability isn’t just a responsibility—it’s an opportunity to make a positive impact. Guided by this philosophy, we’re proud to ...
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Understanding Zendesk’s New Automated Resolution Pricing Model: What You Need to Know
Zendesk has recently introduced a new pricing model for its AI-driven automated resolutions, impacting how businesses utilize AI agents (formerly Zendesk bots) for customer support. ...
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Best Practices for Voice in Customer Experience (CX) – Enhance Support with Aircall
Voice support is still one of the most powerful channels for delivering a positive customer experience (CX). In an era where digital interactions dominate, a ...
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AI in Retail: Merging Personalisation with Efficient Customer Support
In the retail sector, the integration of AI is not just a trend—it’s a necessity. As a Principal Solutions Specialist at Premium Plus, I’ve seen ...
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Premium Plus Announces Strategic Partnership with Frimio to Expand Into the Nordic Region
Collaboration to bring Premium Plus' award-winning customer experience services to Denmark, Sweden, Norway, Iceland, and Finland.
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WTH is Zendesk AI?
Let’s face it: with all the AI buzzwords flying around, it can feel like you’re trying to decode a secret language. The rapid pace of ...
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