ChatGPT Ticket Summary
app for Zendesk
Provide agents with a summary of the problem, proposed solution, and sentiment analysis next to the ticket.
$99 per month
About the app
Ticket Summary is a sidebar app for Zendesk Support that gives insight on Zendesk tickets right next to the ticket. Agents can see a summary of the problem, an overview of the (current) proposed solution and a sentiment analysis. These items can be added to the ticket as tags or internal comments to make reporting on these tickets easier.
Features included in the app
- Show intent
- Show summary of request
- Show summary of resolution
- Show sentiment category and type
- Add data to ticket for reporting
- Sidebar App next to tickets
- Works multilingual (always english output)
Requirements
You need to have an active ChatGPT subscription.
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