Your Customer Experience Strategy Guide!

Welcome to our Blog!

Congratulations to our award winners!

Time to change to the new Zendesk Microsoft Teams integration

Zendesk’s Federated Search: a better search experience on your help center

Zendesk for Facility: the most powerful engine for your internal helpdesk

Checklist: how to choose the best software for your internal helpdesk

Why an internal helpdesk is essential for your employee experience

The Year of the Ox

Premium Plus takes on a shade of orange

Zendesk’s switch to webhooks allows superior integration with external platforms & tools

Artificial intelligence in customer service: 4 practical AI applications

What is a virtual agent and why do you need one for your customer support?

How to tackle high volumes of customer enquiries with limited resources

‘Less is more’ and 4 other customer experience tips for startups

Zendesk & Certainly’s conversational AI chatbot platform: a winning team

Chatbots vs. conversational AI: key differences

Chatbots & customer experience: how technology can help improve CX

Quarterly development updates: a run-through

Want to shorten your lead response time? 5 ways to go about it.

How lead response time impacts closing rates

5 reasons why omnichannel customer service equals happy customers and support agents

Premium Plus launches 5 unique themes for Zendesk Help Center

Guess who won Zendesk’s Global Award for New Customer Acquisition

It’s not all gold that glitters: Premium Plus awarded with Silver Partnership by Aircall

We achieved Silver Partner status with Aircall, making us the first company in the world to win this title.

In sync: presenting our Asana & Zendesk Integration App

The Zendesk Suite in 2021: what’s new?

Feel the flow. Why we’re partnering with Cloudset

Getting into the flow in your daily working life can be incredibly satisfying. But how do you ensure that flow runs smoothly throughout your entire organisation?

Now available: workforce management powered by Tymeshift

At Premium Plus, our clients are always top of mind. So, if they’re looking for a solution to simplify their processes or provide even better service to their customers and

Let it grow: one tree for every Premium Plus customer

Premium Plus is growing its business in Peru. Metaphorically speaking, that is: we’re planting our very own forest! And we want to make our customers a part of it.