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Customer Experience Strategy

Your Customer Experience Strategy Guide!

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AI in the workplace: what about EX?

How do companies see the role of AI in EX? What about AI in the workplace today? And what does the future bring?
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2024 Ultimate CX Trends Unveiled: Premium Plus’s Guide to Staying Ahead

Our Partners from Ultimate launched their annual Customer Service Trends 2024 report last week. You can find it here, so before you continue reading, download ...
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Zendesk’s AI Datapoints: Transform Your Business Operations with Artificial Intelligence

In today’s fast-paced business landscape, staying ahead of the competition and delivering exceptional customer experiences is paramount. Thanks to advances in artificial intelligence and data ...
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Zendesk Trends Report 2023

Leveraging the Zendesk CX Trends 2023 Report

Want to stay ahead of the curve in customer service? Check out these six trends from the Zendesk 2023 Trends Report, and find out how ...
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Congratulations to our award winners!

Ten years ago, Kurt founded Premium Plus. Being where we are now was only just a dream back then. And we couldn’t have done it ...
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Time to change to the new Zendesk Microsoft Teams integration

Time to change to the new Zendesk Microsoft Teams integration

The new integration for Microsoft Teams in Zendesk Support is available! After launching the existing Zendesk Microsoft Teams integration in 2016, Zendesk received a lot ...
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Customer Experience Strategy