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AI in Retail: Merging Personalisation with Efficient Customer Support
In the retail sector, the integration of AI is not just a trend—it’s a necessity. As a Principal Solutions Specialist at Premium Plus, I’ve seen ...
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Premium Plus Announces Strategic Partnership with Frimio to Expand Into the Nordic Region
Collaboration to bring Premium Plus' award-winning customer experience services to Denmark, Sweden, Norway, Iceland, and Finland.
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WTH is Zendesk AI?
Let’s face it: with all the AI buzzwords flying around, it can feel like you’re trying to decode a secret language. The rapid pace of ...
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The Top CX Trends Retail Businesses Can’t Ignore in 2024
In the rapidly evolving world of retail, staying ahead of customer expectations is more challenging than ever. Retailers across the EMEA region are navigating a ...
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Better Employee Experience with Zendesk: A Complete Guide
The Zendesk platform offers companies the right tools to support their customers - and employees as well!
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Custom Zendesk Help Center Themes: Design & Implementation Guide
Enhance your Zendesk Help Center with our custom themes that are both responsive and customisable. This guide covers everything from design to implementation, providing you ...
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