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Zendesk Help Centre Updates: Keep It Engaging, Accessible, and Up-to-Date

The article breaks down the most significant updates in Zendesk Help Centre, including new features, accessibility improvements, and tips to ensure your Help Centre is always one step ahead. Whether you’re a Zendesk admin, a content creator, or just someone who loves a good update, there’s something for everyone.

Zendesk Help Centre Updates: Keep It Engaging, Accessible, and Up-to-Date Read More »

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Hacking for Innovation in AI Agents: Premium Plus Hackathon 2025

At Premium Plus, a Zendesk Premier Partner, we know that real innovation doesn’t happen by accident — it happens when people are given the space to experiment, collaborate, and challenge themselves. That’s why we recently organised our very own AI Hackathon: a friendly internal competition designed to bring colleagues from different teams together to build, test, and showcase something exciting around AI Agents.

Hacking for Innovation in AI Agents: Premium Plus Hackathon 2025 Read More »

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Zendesk CX Trends 2025: What’s Changing and How to Stay Ahead?

Zendesk’s CX Trends 2025 report shows how AI is shaping the way businesses connect with their customers. Companies using AI are pulling ahead, offering smarter, faster, and more personal service.
In this blog, we’ll break down the key trends from the report. You’ll also find a link to download the full PDF and learn more!

Zendesk CX Trends 2025: What’s Changing and How to Stay Ahead? Read More »