Blog post

In today’s digital age, properly implementing support software like Zendesk is crucial for delivering top-tier support across channels. This guide will help you unlock its full potential, boosting agent productivity by 30 to 40 per cent.

At Premium Plus, a Zendesk Premier Partner, we know that real innovation doesn’t happen by accident — it happens when people are given the space to experiment, collaborate, and challenge themselves. That’s why we recently organised our very own AI Hackathon: a friendly internal competition designed to bring colleagues from different teams together to build, test, and showcase something exciting around AI Agents.

Let’s face it: with all the AI buzzwords flying around, it can feel like you’re trying to decode a secret language. The rapid pace of technological change can be overwhelming, especially in customer support.

While Freshdesk is reliable, businesses scaling up often face challenges like limited integrations, scalability issues, and a complex interface. See why companies are switching.

When it comes to customer experience journey we’ve seen a few waves of innovation and change pass by in the last twenty years. Where the late 90s were still focused on call centers and voice being the primary channel, we’ve moved to email and help centers as the main focus for customer support in the later years.

Navigating Zendesk implementation and optimisation can be challenging, but Zendesk Partners simplify setup with tailored solutions for businesses of all sizes. Discover partner types and how to choose the right one to elevate your customer service.

One of the best ways to improve Customer Experience when it comes to giving good support is offering your customers a way to self-service.

At Premium Plus, we’re kicking off 2025 with an exciting announcement: we have been named Zendesk Excellence Partner of the Year for EMEA! This recognition is a testament to our commitment to helping businesses deliver exceptional customer experiences by leveraging Zendesk’s powerful solutions.

Zendesk’s CX Trends 2025 report shows how AI is shaping the way businesses connect with their customers. Companies using AI are pulling ahead, offering smarter, faster, and more personal service.
In this blog, we’ll break down the key trends from the report. You’ll also find a link to download the full PDF and learn more!

At Premium Plus, the commitment to excellence in both customer and employee experience runs deep. Recently, we sat down with Thomas D’Hoe, our COO, to explore the topic of Employee Services and Experience (EX) through the lens of operations, and how Zendesk plays a very important role in driving this transformation.