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Ever felt overwhelmed by Zendesk triggers, automations, or managing endless emails? You’re not alone. At our recent Premium Plus AMAs, users brought their most pressing questions, and our experts answered them live.

Customer and employee service can feel like a game of whack-a-mole. As soon as you solve one request, more appear. You want to answer every question and keep everyone happy, but repetitive tasks leave teams stressed and clients wanting fast, personalised replies.

Knowing your customers’ thoughts about your products or services is crucial in today’s business world. Customer feedback is like a treasure map to enhance services, spark innovation, and drive success.

Ah, August. That magical time when the majority of your team is out of office and the calendar is suddenly suspiciously empty. While the rest of the world seems to be running on SPF 50, you are holding down the fort. Work doesn’t stop just because the sun’s out – your support queue is well, very much not on vacation.

Ever wondered how much more Zendesk could do for your team? Many organisations set things up, make a few tweaks, and enjoy the benefits. Yet there’s often untapped potential waiting to be discovered.
With a clear Zendesk checklist, it’s easy to spot small opportunities for improvement that can make a big difference.

When buying Zendesk, one of the first decisions you face is whether to purchase your licences directly or through a partner. While both offer the same licence cost, a partner unlocks extra benefits to help you maximise your investment.

Ever felt like your HR team is caught in a whirlwind? Employees want instant answers, personal support and seamless processes, but HR is stuck with outdated software and limited resources.

Make your team’s work smoother and more enjoyable. Our EX guide shares easy and effective ways to boost employee satisfaction and productivity. See how to make a better employee experience with Zendesk.

Zendesk exists to help businesses resolve customer issues—quickly, consistently, and at scale. Today, that mission is powered by AI that works across every layer of your support experience.

Unlocking the full value of Zendesk requires the right tools and the right approach. This guide breaks down Zendesk best practices in clear steps, using simple language and real-world examples.