Blog post

In the rapidly evolving world of retail, staying ahead of customer expectations is more challenging than ever. Retailers across the EMEA region are navigating a landscape where customer experience (CX) is becoming a key differentiator. Our Principal Solutions Consultant, Thomas Verschoren, highlights some of the most critical CX trends shaping the retail sector in 2024. If you’re in the retail business, here’s what you need to know to stay competitive.

The Zendesk platform offers companies the right tools to support their customers – and employees as well!

Enhance your Zendesk Help Center with our custom themes that are both responsive and customisable. This guide covers everything from design to implementation, providing you with the tools to improve navigation, elevate user experience, and increase customer satisfaction. Perfect for businesses aiming to optimise their support portal’s efficiency and aesthetic appeal!

Zendesk expanded its platform with Custom Objects. These objects allow you to expand the classic ticket-user relationship with additional objects. In this blog post, we tackle how you can make more out of it.

How do companies see the role of AI in EX? What about AI in the workplace today? And what does the future bring?

Our Partners from Ultimate launched their annual Customer Service Trends 2024 report last week. You can find it here, so before you continue reading, download the report and take a look! At Premium Plus, we’re Premier partners of both Zendesk and Ultimate and our services and experience make us ideal to help your company get

In today’s fast-paced business landscape, staying ahead of the competition and delivering exceptional customer experiences is paramount. Thanks to advances in artificial intelligence and data analytics, organizations across various industries are harnessing the power of AI datapoints to streamline operations, enhance customer interactions, and boost their bottom line. Premium Plus always ensures you and your