Don’t gamble with your Zendesk implementations.
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Don’t gamble with your Zendesk implementations.
With Premium Plus you never have to.
Discover the full range of support and services that we offer.
What is the best solution for your requirements? Let us be your guide and provide you with the best tools for the greatest customer experience.
What is the best solution for your requirements? Let us be your guide and provide you with the best tools for the greatest customer experience.
Turbocharge your Zendesk with Apps, Integrations and Themes. Connect your platforms, tools & apps with Zendesk integrations & elevate your brand’s essence in every interaction. Let us guide you to the ultimate customer experience solution.
Turbocharge your Zendesk with Apps, Integrations and Themes. Connect your platforms, tools & apps with Zendesk integrations & elevate your brand’s essence in every interaction. Let us guide you to the ultimate customer experience solution.
Looking to Improve Customer Experience? Don’t believe us. Believe our customers.
Discover all our customer cases.
Looking to Improve Customer Experience? Don’t believe us. Believe our customers.
Discover all our customer cases.
At Premium Plus, we believe that guiding our customers to success is like helping them climb a mountain. Our solutions are designed to help you reach the top, where you can enjoy a 360-degree view of your company and everything you’ve achieved. Interested in more? Get to know us better here.
At Premium Plus, we believe that guiding our customers to success is like helping them climb a mountain. Our solutions are designed to help you reach the top, where you can enjoy a 360-degree view of your company and everything you’ve achieved. Interested in more? Get to know us better here.
Ten years ago, Kurt founded Premium Plus. Being where we are now was only just a dream back then. And we couldn’t have done it without all of our wonderful customers. So, to celebrate, we handed out 5 awards to some of our incredible customers. Want to know who won these awards? Keep on reading! […]
Congratulations to our award winners! Read More »
The new integration for Microsoft Teams in Zendesk Support is available! After launching the existing Zendesk Microsoft Teams integration in 2016, Zendesk received a lot of feedback from customers about features they would like to see added to this integration. And the first version has now been released. Let’s take you through the new features
Time to change to the new Zendesk Microsoft Teams integration Read More »
When your customers are looking for an answer to their question, they often start by searching on your business’ FAQ page. But, as you probably know yourself, the answer can sometimes be found on a different part of your website. There is a lot of valuable information hidden outside the help center. So what do
Zendesk’s Federated Search: a better search experience on your help center Read More »
It is said that ‘culture eats strategy for breakfast’. And that also applies to the employee experience. This is of course strongly influenced by the company culture. In fact, more so than ever before. In addition, office infrastructure and technology are playing an increasingly important role in the work experience. We already discussed this in
Zendesk for Facility: the most powerful engine for your internal helpdesk Read More »
Employees are just like customers. They expect to receive the same impeccable service in the office that they have grown accustomed to from the services they use outside office hours. And, if you do it well, you will not just have a bunch of satisfied employees, your clients will also be eternally grateful. You probably
Checklist: how to choose the best software for your internal helpdesk Read More »
“Customers do not come first. Employees come first. If you take care of your employees, they will take care of your customers.” These are not our words but those of Sir Richard Branson. And why should we contradict the flamboyant British businessman? Employees are just like customers. They expect to receive the same impeccable service
Why an internal helpdesk is essential for your employee experience Read More »
Have you ever wondered what a Zendesk Implementation Partner is and what exactly it is they can do for you? Wonder no longer, let’s unravel the mystery. First things first: what is a Zendesk Partner? Zendesk partners are independent businesses that sell or resell Zendesk’s software. It’s as simple as that. But most partners go
What is a Zendesk Implementation Partner? Read More »
It’s that time of the year, again. The moment we look back on what has been, and we look forward to what’s up next. By now, the first is pretty clear, the latter only a wild guess. But I’m perfectly okay with that. After all, life’s what happens while making plans. And what a year
The Year of the Ox Read More »
We get on well with our northern neighbours! And although we already have quite a few Dutch clients whom we are happy to support, we can always go one better. And so, the time has come to open up offices in the Netherlands. And where better than in Amsterdam? The place is bustling with economic
Premium Plus takes on a shade of orange Read More »
In this digital-first world customers switch effortlessly between channels. And they expect customer service teams to keep up with the conversation. Zendesk has made a few changes to its platform recently to make sure customers and agents can continue their conversation across different channels efficiently: they introduced Agent Workspace last year, and Zendesk Messaging was
Zendesk’s Social Messaging app will be discontinued: what to do? Read More »
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