Blog post

Federated Search de Zendesk : améliorez l’expérience de recherche dans votre centre d’aide

Zendesk’s Federated Search: a better search experience on your help center

When your customers are looking for an answer to their question, they often start by searching on your business’ FAQ page. But, as you probably know yourself, the answer can sometimes be found on a different part of your website. There is a lot of valuable information hidden outside the help center. So what do …

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Zendesk et le Facility Management : le plus puissant des moteurs pour votre helpdesk interne

Zendesk for Facility: the most powerful engine for your internal helpdesk

It is said that ‘culture eats strategy for breakfast’. And that also applies to the employee experience. This is of course strongly influenced by the company culture. In fact, more so than ever before. In addition, office infrastructure and technology are playing an increasingly important role in the work experience. We already discussed this in …

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Comment choisir un logiciel pour votre service d’assistance interne : notre liste essentielle

Checklist: how to choose the best software for your internal helpdesk

Employees are just like customers. They expect to receive the same impeccable service in the office that they have grown accustomed to from the services they use outside office hours. And, if you do it well, you will not just have a bunch of satisfied employees, your clients will also be eternally grateful. You probably …

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Pourquoi le service d’assistance interne est important pour l’expérience collaborateur

Why an internal helpdesk is essential for your employee experience

“Customers do not come first. Employees come first. If you take care of your employees, they will take care of your customers.” These are not our words but those of Sir Richard Branson. And why should we contradict the flamboyant British businessman? Employees are just like customers. They expect to receive the same impeccable service …

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L’Année du Buffle

The Year of the Ox

It’s that time of the year, again. The moment we look back on what has been, and we look forward to what’s up next. By now, the first is pretty clear, the latter only a wild guess. But I’m perfectly okay with that. After all, life’s what happens while making plans. And what a year …

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Zendesk’s Social Messaging app will be discontinued: what to do?

Zendesk’s Social Messaging app will be discontinued: what to do?

In this digital-first world customers switch effortlessly between channels. And they expect customer service teams to keep up with the conversation. Zendesk has made a few changes to its platform recently to make sure customers and agents can continue their conversation across different channels efficiently: they introduced Agent Workspace last year, and Zendesk Messaging was …

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Overstap van Zendesk naar webhooks verbetert integratie met externe platformen en tools

Zendesk’s switch to webhooks allows superior integration with external platforms & tools

Zendesk has decided to move away from HTTP targets and switch to webhooks instead. Simply put, webhooks allow Zendesk to pass information to any third-party platforms and tools you use in your organization. Using webhooks, Zendesk integrates much more reliably and future-proof than with HTTP targets. Therefore, Zendesk plans to stop using HTTP targets by …

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L'intelligence artificielle dans le cadre du service client : 4 applications pratiques de l'IA

Artificial intelligence in customer service: 4 practical AI applications

Artificial intelligence is creating a buzz. We hear about it everywhere in headlines, on Twitter and in boardrooms across the world. The applications of AI are endless, and that goes for customer service as well. Find out the basics in this blog post. The tech consulting company Gartner defines artificial intelligence as the application of …

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