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Overstap van Zendesk naar webhooks verbetert integratie met externe platformen en tools

Zendesk’s switch to webhooks allows superior integration with external platforms & tools

Zendesk has decided to move away from HTTP targets and switch to webhooks instead. Simply put, webhooks allow Zendesk to pass information to any third-party platforms and tools you use in your organization. Using webhooks, Zendesk integrates much more reliably and future-proof than with HTTP targets. Therefore, Zendesk plans to stop using HTTP targets by […]

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L'intelligence artificielle dans le cadre du service client : 4 applications pratiques de l'IA

Artificial intelligence in customer service: 4 practical AI applications

Blog post / Mirthe Mertens

Artificial intelligence is creating a buzz. We hear about it everywhere in headlines, on Twitter and in boardrooms across the world. The applications of AI are endless, and that goes for customer service as well. Find out the basics in this blog post. The tech consulting company Gartner defines artificial intelligence as the application of

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Qu'est-ce qu'un agent virtuel et pourquoi en avez-vous besoin pour votre support client ?

What is a virtual agent and why do you need one for your customer support?

Blog post / Mirthe Mertens

“Hey Siri, what is a virtual agent?” Since the rise of Siri, Alexa and Watson, almost every smartphone user has their own virtual assistant. Companies also use their specific type of virtual ally. Virtual agents: how do they work, and how can they help streamline your customer service? First things first. A virtual agent is

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Gérer des volumes élevés de demandes de renseignements des clients avec des ressources limitées : comment faire ?

How to tackle high volumes of customer enquiries with limited resources

Leave a Comment / Blog post / Mirthe Mertens

During peak season, your customer service team will have up to 42% more customer enquiries to process. Of course, this is great for your revenue. But more orders mean more customer queries. So how can you deal with large numbers of questions from customers? And what if you have limited resources available? Peak season or

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‘Less is more’ en 4 andere customer experience tips voor start-ups

‘Less is more’ and 4 other customer experience tips for startups

Leave a Comment / Blog post / Mirthe Mertens

Raze the old, raise the new. Your startup’s mission is to innovate; to transform and disrupt traditional industries as you go along. You’re tired of the “we’ve always done it this way” and want to move forward. By reinventing by-gone business models and rethinking antiquated processes, you want to create unique value for this new

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Zendesk & Certainly’s conversational AI chatbot platform: a winning team

Blog post / Mirthe Mertens

In the world of e-commerce, chatbots aren’t a stand-alone tool. To get your customer experience just right, you need an integrated ecosystem that combines all your communication channels: from email to chat and social media. In this blog post, we’ll show you how Certainly’s conversational AI chatbot platform and Zendesk’s customer service tools prove to

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Chatbots vs. conversational AI : principales différences

Chatbots vs. conversational AI: key differences

Blog post / Mirthe Mertens

In the past, chatbots were considered a fun gimmick – an entertaining party trick to impress your tech-savvy colleagues, say, but not a useful business tool. Fast forward to today, and a lot has changed. Chatbots have become indispensable in the world of e-commerce. But not all chat tools are created equal. Some use ruled-based

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Chatbots & customer experience: how technology can help improve CX

Blog post / Mirthe Mertens

“Building a good customer experience doesn’t happen by accident. It happens by design”, said CMXperience’s founder Clare Muscutt. And we couldn’t agree more. Achieving peak customer satisfaction requires a solid strategy. And today, automating your customer experience using chatbots can help. Here’s how. A decade ago, customers primarily contacted your business by phone or email.

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Quarterly development updates: a run-through

Blog post / Mirthe Mertens

New in: our quarterly development updates! We designed, tested, and validated some Very Important Updates for our apps. And now it’s time to share them with the world. Buckle up – this is what we’ve been up to in the past three months. Creating software also means updating it continuously. That’s what we aim for

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Want to shorten your lead response time? 5 ways to go about it.

Blog post / Mirthe Mertens

Lead response time is an often-overlooked KPI. But that doesn’t mean it should be. In fact, the speed to lead is paramount for your chances of sales success. In this blog, we share the 5 most powerful ways to shorten your lead response time and boost closing rates. Ready, set, lead! Leads go cold fast.

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