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Bites & Drinks – Shuffleboard Tournament Read More »
In today’s fast-paced business landscape, staying ahead of the competition and delivering exceptional customer experiences is paramount. Thanks to advances in artificial intelligence and data analytics, organizations across various industries are harnessing the power of AI datapoints to streamline operations, enhance customer interactions, and boost their bottom line. Premium Plus always ensures you and your
Zendesk’s AI Datapoints: Transform Your Business Operations with Artificial Intelligence Read More »
Get ready for a fantastic gathering with your partners and colleagues in Dublin! Join us as we wrap up the weekend and kick off the week with good company, some delightful pints, and delicious bites – all on us! 🍻
To ensure your spot, please register below. We’re excited to welcome you, and don’t forget to extend this invitation to your Sales colleagues – the more, the merrier!
Pints & Connect – Dublin Edition Read More »
Want to stay ahead of the curve in customer service? Check out these six trends from the Zendesk 2023 Trends Report, and find out how Premium Plus can help you leverage them.
Leveraging the Zendesk CX Trends 2023 Report Read More »
Ten years ago, Kurt founded Premium Plus. Being where we are now was only just a dream back then. And we couldn’t have done it without all of our wonderful customers. So, to celebrate, we handed out 5 awards to some of our incredible customers. Want to know who won these awards? Keep on reading!
Congratulations to our award winners! Read More »
The new integration for Microsoft Teams in Zendesk Support is available! After launching the existing Zendesk Microsoft Teams integration in 2016, Zendesk received a lot of feedback from customers about features they would like to see added to this integration. And the first version has now been released. Let’s take you through the new features
Time to change to the new Zendesk Microsoft Teams integration Read More »
When your customers are looking for an answer to their question, they often start by searching on your business’ FAQ page. But, as you probably know yourself, the answer can sometimes be found on a different part of your website. There is a lot of valuable information hidden outside the help center. So what do
Zendesk’s Federated Search: a better search experience on your help center Read More »
It is said that ‘culture eats strategy for breakfast’. And that also applies to the employee experience. This is of course strongly influenced by the company culture. In fact, more so than ever before. In addition, office infrastructure and technology are playing an increasingly important role in the work experience. We already discussed this in
Zendesk for Facility: the most powerful engine for your internal helpdesk Read More »
Employees are just like customers. They expect to receive the same impeccable service in the office that they have grown accustomed to from the services they use outside office hours. And, if you do it well, you will not just have a bunch of satisfied employees, your clients will also be eternally grateful. You probably
Checklist: how to choose the best software for your internal helpdesk Read More »
“Customers do not come first. Employees come first. If you take care of your employees, they will take care of your customers.” These are not our words but those of Sir Richard Branson. And why should we contradict the flamboyant British businessman? Employees are just like customers. They expect to receive the same impeccable service
Why an internal helpdesk is essential for your employee experience Read More »
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