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Don’t gamble with your Zendesk implementations.
With Premium Plus you never have to.
Discover the full range of support and services that we offer.
What is the best solution for your requirements? Let us be your guide and provide you with the best tools for the greatest customer experience.
Discover the full range of tools that we offer.
What is the best solution for your requirements? Let us be your guide and provide you with the best tools for the greatest customer experience.
Discover the full range of tools that we offer.
Turbocharge your Zendesk with Apps, Integrations and Themes. Connect your platforms, tools & apps with Zendesk integrations & elevate your brand’s essence in every interaction. Let us guide you to the ultimate customer experience solution.
Turbocharge your Zendesk with Apps, Integrations and Themes. Connect your platforms, tools & apps with Zendesk integrations & elevate your brand’s essence in every interaction. Let us guide you to the ultimate customer experience solution.
Looking to Improve Customer Experience? Don’t believe us. Believe our customers.
Discover all our customer cases.
Looking to Improve Customer Experience? Don’t believe us. Believe our customers.
Discover all our customer cases.
At Premium Plus, we believe that guiding our customers to success is like helping them climb a mountain. Our solutions are designed to help you reach the top, where you can enjoy a 360-degree view of your company and everything you’ve achieved. Interested in more? Get to know us better here.
At Premium Plus, we believe that guiding our customers to success is like helping them climb a mountain. Our solutions are designed to help you reach the top, where you can enjoy a 360-degree view of your company and everything you’ve achieved. Interested in more? Get to know us better here.
Raze the old, raise the new. Your startup’s mission is to innovate; to transform and disrupt traditional industries as you go along. You’re tired of the “we’ve always done it this way” and want to move forward. By reinventing by-gone business models and rethinking antiquated processes, you want to create unique value for this new …
‘Less is more’ and 4 other customer experience tips for startups Read More »
In the world of e-commerce, chatbots aren’t a stand-alone tool. To get your customer experience just right, you need an integrated ecosystem that combines all your communication channels: from email to chat and social media. In this blog post, we’ll show you how Certainly’s conversational AI chatbot platform and Zendesk’s customer service tools prove to …
Zendesk & Certainly’s conversational AI chatbot platform: a winning team Read More »
In the past, chatbots were considered a fun gimmick – an entertaining party trick to impress your tech-savvy colleagues, say, but not a useful business tool. Fast forward to today, and a lot has changed. Chatbots have become indispensable in the world of e-commerce. But not all chat tools are created equal. Some use ruled-based …
“Building a good customer experience doesn’t happen by accident. It happens by design”, said CMXperience’s founder Clare Muscutt. And we couldn’t agree more. Achieving peak customer satisfaction requires a solid strategy. And today, automating your customer experience using chatbots can help. Here’s how. A decade ago, customers primarily contacted your business by phone or email. …
Chatbots & customer experience: how technology can help improve CX Read More »
New in: our quarterly development updates! We designed, tested, and validated some Very Important Updates for our apps. And now it’s time to share them with the world. Buckle up – this is what we’ve been up to in the past three months. Creating software also means updating it continuously. That’s what we aim for …
Lead response time is an often-overlooked KPI. But that doesn’t mean it should be. In fact, the speed to lead is paramount for your chances of sales success. In this blog, we share the 5 most powerful ways to shorten your lead response time and boost closing rates. Ready, set, lead! Leads go cold fast. …
Want to shorten your lead response time? 5 ways to go about it. Read More »
Time is money: the age-old adage of sales still rings true today. And perhaps now more than ever. As soon as leads come in, you need to act ASAP, or you’ll risk losing them. This is how your lead response time impacts sales and what you can do to keep leads from going cold. Q: …
The rise of social media and messaging apps have profoundly changed the ways people interact. Still, many businesses aren’t up to scratch with this new reality. An omnichannel approach can help you meet these challenging demands. These are five reasons why omnichannel customer service is vital for customer (and agent) happiness. In the race for …
5 reasons why omnichannel customer service equals happy customers and support agents Read More »
Want to set up a professional Zendesk Help Center in line with your brand in just a few clicks? No problem. We’ve just put the finishing touches to five unique themes, powered by Premium Plus. Find them in the Zendesk Marketplace. We like to make things easy for our customers. That’s why we are now …
Premium Plus launches 5 unique themes for Zendesk Help Center Read More »
Q: What does it take to win the Global Award for New Customer Acquisition from Zendesk? A: Hard work, in-depth knowledge of their CX tools, and amazing customers, of course. With the Global Award for New Customer Acquisition 2020, Zendesk recognises our past twelve months’ steep growth and continued success. Our project portfolio now ranges from …
Guess who won Zendesk’s Global Award for New Customer Acquisition Read More »
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