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Time is money: the age-old adage of sales still rings true today. And perhaps now more than ever. As soon as leads come in, you need to act ASAP, or you’ll risk losing them. This is how your lead response time impacts sales and what you can do to keep leads from going cold. Q: […]

The rise of social media and messaging apps have profoundly changed the ways people interact. Still, many businesses aren’t up to scratch with this new reality. An omnichannel approach can help you meet these challenging demands. These are five reasons why omnichannel customer service is vital for customer (and agent) happiness. In the race for

Want to set up a professional Zendesk Help Center in line with your brand in just a few clicks? No problem. We’ve just put the finishing touches to five unique themes, powered by Premium Plus. Find them in the Zendesk Marketplace. We like to make things easy for our customers. That’s why we are now

Q: What does it take to win the Global Award for New Customer Acquisition from Zendesk?  A: Hard work, in-depth knowledge of their CX tools, and amazing customers, of course.  With the Global Award for New Customer Acquisition 2020, Zendesk recognises our past twelve months’ steep growth and continued success. Our project portfolio now ranges from

We achieved Silver Partner status with Aircall, making us the first company in the world to win this title.

Modern collaboration and CRM tools can help your employees manage workloads and keep customers happy. But it’s even better if you can get all these different tools to work perfectly in sync. That’s why we started creating integration apps for Zendesk’s customer experience and sales software. Up this week? A Zendesk marketplace app for our

This day starts with a bang! Zendesk just released its renewed suite, and we’re thrilled to share the info with you. So, what’s new in 2021? Here’s your cheat sheet. More than ever, customers are looking for valuable brand experiences that last a lifetime. They want to reach out to you on their terms: whenever

Getting into the flow in your daily working life can be incredibly satisfying. But how do you ensure that flow runs smoothly throughout your entire organisation?

At Premium Plus, our clients are always top of mind. So, if they’re looking for a solution to simplify their processes or provide even better service to their customers and staff, we’re on it.

Premium Plus is growing its business in Peru. Metaphorically speaking, that is: we’re planting our very own forest! And we want to make our customers a part of it.