Zendesk & AI: Artificial Intelligence in Customer Service

Zendesk & AI: artificial intelligence in customer service

Have more meaningful conversations with customers in less time: that’s the benefit of artificial intelligence in customer service. AI-powered tools automate various aspects of your customer support, so you can achieve better results more quickly.

With the right AI integration, anything is possible.

For customers

Faster support, 24/7, with the help of virtual agents.

For agents

Streamlined first-line support and increased productivity through automation.

For managers

More insight into team performance through analytics and reporting.

Zendesk and AI: opt for a total experience

To work effectively with AI integrations in your customer support, you need a strong foundation. Zendesk’s CX ecosystem was created to enable deep automation and optimization. For example, you can easily integrate a chatbot into Zendesk Support’s ticketing system. And you can now also analyse your customer data in Zendesk very quickly with specialized AI tools.

Automate your customer support with these 3 powerful Zendesk AI integrations

Botmind | Virtual agent

Botmind is a virtual agent that uses Zendesk AI to automate your online customer experience. Automatically start conversations with customers, support your FAQs pages and sell more with artificial intelligence.

Certainly | Conversational AI chatbot platform

Build your own AI chatbot with Certainly and automate your customer support within the Zendesk ecosystem. Certainly’s chatbot platform directs visitors to the right product, offers dynamic support, and helps them at the checkout.

Miuros | Analytics, automation & quality assurance

Miuros is an all-in-one integration that supports your customer support on three levels: from clear insights and automated workflows to better support for your agents. With these three apps, Miuros brings AI to the heart of Zendesk.