March 2022

Federated Search de Zendesk : améliorez l’expérience de recherche dans votre centre d’aide

Zendesk’s Federated Search: a better search experience on your help center

When your customers are looking for an answer to their question, they often start by searching on your business’ FAQ page. But, as you probably know yourself, the answer can sometimes be found on a different part of your website. There is a lot of valuable information hidden outside the help center. So what do …

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Zendesk et le Facility Management : le plus puissant des moteurs pour votre helpdesk interne

Zendesk for Facility: the most powerful engine for your internal helpdesk

It is said that ‘culture eats strategy for breakfast’. And that also applies to the employee experience. This is of course strongly influenced by the company culture. In fact, more so than ever before. In addition, office infrastructure and technology are playing an increasingly important role in the work experience. We already discussed this in …

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