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What is the best solution for your requirements? Let us be your guide and provide you with the best tools for the greatest customer experience.
What is the best solution for your requirements? Let us be your guide and provide you with the best tools for the greatest customer experience.
Turbocharge your Zendesk with Apps, Integrations and Themes. Connect your platforms, tools & apps with Zendesk integrations & elevate your brand’s essence in every interaction. Let us guide you to the ultimate customer experience solution.
Turbocharge your Zendesk with Apps, Integrations and Themes. Connect your platforms, tools & apps with Zendesk integrations & elevate your brand’s essence in every interaction. Let us guide you to the ultimate customer experience solution.
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Looking to Improve Customer Experience? Don’t believe us. Believe our customers.
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At Premium Plus, we believe that guiding our customers to success is like helping them climb a mountain. Our solutions are designed to help you reach the top, where you can enjoy a 360-degree view of your company and everything you’ve achieved. Interested in more? Get to know us better here.
At Premium Plus, we believe that guiding our customers to success is like helping them climb a mountain. Our solutions are designed to help you reach the top, where you can enjoy a 360-degree view of your company and everything you’ve achieved. Interested in more? Get to know us better here.
“Hey Siri, what is a virtual agent?” Since the rise of Siri, Alexa and Watson, almost every smartphone user has their own virtual assistant. Companies also use their specific type of virtual ally. Virtual agents: how do they work, and how can they help streamline your customer service? First things first. A virtual agent is […]
What is a virtual agent and why do you need one for your customer support? Read More »
During peak season, your customer service team will have up to 42% more customer enquiries to process. Of course, this is great for your revenue. But more orders mean more customer queries. So how can you deal with large numbers of questions from customers? And what if you have limited resources available? Peak season or
How to tackle high volumes of customer enquiries with limited resources Read More »
Raze the old, raise the new. Your startup’s mission is to innovate; to transform and disrupt traditional industries as you go along. You’re tired of the “we’ve always done it this way” and want to move forward. By reinventing by-gone business models and rethinking antiquated processes, you want to create unique value for this new
‘Less is more’ and 4 other customer experience tips for startups Read More »
In the world of e-commerce, chatbots aren’t a stand-alone tool. To get your customer experience just right, you need an integrated ecosystem that combines all your communication channels: from email to chat and social media. In this blog post, we’ll show you how Certainly’s conversational AI chatbot platform and Zendesk’s customer service tools prove to
Zendesk & Certainly’s conversational AI chatbot platform: a winning team Read More »
In the past, chatbots were considered a fun gimmick – an entertaining party trick to impress your tech-savvy colleagues, say, but not a useful business tool. Fast forward to today, and a lot has changed. Chatbots have become indispensable in the world of e-commerce. But not all chat tools are created equal. Some use ruled-based
Chatbots vs. conversational AI: key differences Read More »
“Building a good customer experience doesn’t happen by accident. It happens by design”, said CMXperience’s founder Clare Muscutt. And we couldn’t agree more. Achieving peak customer satisfaction requires a solid strategy. And today, automating your customer experience using chatbots can help. Here’s how. A decade ago, customers primarily contacted your business by phone or email.
Chatbots & customer experience: how technology can help improve CX Read More »
New in: our quarterly development updates! We designed, tested, and validated some Very Important Updates for our apps. And now it’s time to share them with the world. Buckle up – this is what we’ve been up to in the past three months. Creating software also means updating it continuously. That’s what we aim for
Quarterly development updates: a run-through Read More »
Lead response time is an often-overlooked KPI. But that doesn’t mean it should be. In fact, the speed to lead is paramount for your chances of sales success. In this blog, we share the 5 most powerful ways to shorten your lead response time and boost closing rates. Ready, set, lead! Leads go cold fast.
Want to shorten your lead response time? 5 ways to go about it. Read More »
Time is money: the age-old adage of sales still rings true today. And perhaps now more than ever. As soon as leads come in, you need to act ASAP, or you’ll risk losing them. This is how your lead response time impacts sales and what you can do to keep leads from going cold. Q:
How lead response time impacts closing rates Read More »
The rise of social media and messaging apps have profoundly changed the ways people interact. Still, many businesses aren’t up to scratch with this new reality. An omnichannel approach can help you meet these challenging demands. These are five reasons why omnichannel customer service is vital for customer (and agent) happiness. In the race for
5 reasons why omnichannel customer service equals happy customers and support agents Read More »
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