Mirthe Mertens

Qu'est-ce qu'un agent virtuel et pourquoi en avez-vous besoin pour votre support client ?

What is a virtual agent and why do you need one for your customer support?

“Hey Siri, what is a virtual agent?” Since the rise of Siri, Alexa and Watson, almost every smartphone user has their own virtual assistant. Companies also use their specific type of virtual ally. Virtual agents: how do they work, and how can they help streamline your customer service? First things first. A virtual agent is …

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Gérer des volumes élevés de demandes de renseignements des clients avec des ressources limitées : comment faire ?

How to tackle high volumes of customer enquiries with limited resources

During peak season, your customer service team will have up to 42% more customer enquiries to process. Of course, this is great for your revenue. But more orders mean more customer queries. So how can you deal with large numbers of questions from customers? And what if you have limited resources available? Peak season or …

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‘Less is more’ en 4 andere customer experience tips voor start-ups

‘Less is more’ and 4 other customer experience tips for startups

Raze the old, raise the new. Your startup’s mission is to innovate; to transform and disrupt traditional industries as you go along. You’re tired of the “we’ve always done it this way” and want to move forward. By reinventing by-gone business models and rethinking antiquated processes, you want to create unique value for this new …

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Zendesk & Certainly’s conversational AI chatbot platform: a winning team

Zendesk & Certainly’s conversational AI chatbot platform: a winning team

In the world of e-commerce, chatbots aren’t a stand-alone tool. To get your customer experience just right, you need an integrated ecosystem that combines all your communication channels: from email to chat and social media. In this blog post, we’ll show you how Certainly’s conversational AI chatbot platform and Zendesk’s customer service tools prove to …

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Chatbots & customer experience: how technology can help improve CX

Chatbots & customer experience: how technology can help improve CX

“Building a good customer experience doesn’t happen by accident. It happens by design”, said CMXperience’s founder Clare Muscutt. And we couldn’t agree more. Achieving peak customer satisfaction requires a solid strategy. And today, automating your customer experience using chatbots can help. Here’s how. A decade ago, customers primarily contacted your business by phone or email. …

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Omnichannel customer service

5 reasons why omnichannel customer service equals happy customers and support agents

The rise of social media and messaging apps have profoundly changed the ways people interact. Still, many businesses aren’t up to scratch with this new reality. An omnichannel approach can help you meet these challenging demands. These are five reasons why omnichannel customer service is vital for customer (and agent) happiness. In the race for …

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