Customer Service can be a hassle
Once you put your trust in Premium Plus, you enter a one-stop shop where you receive all the expertise on customer service you can possibly need.
Provide a more human interaction experience
According to PWC, 82% of consumers prefer a more human customer experience.
- Never miss a follow-up call
- Focus on the conversation with no manual entry
- Record for training purpose
Connect on every channel
Customers interact with you via social media, and continue the conversation via phone, email, or SMS.
Meet your customers on their preferred channel!
Discover the full range of call center solutions that we offer
Zendesk Talk
Included in suite packages
Speak directly to customers and offer personalized solutions to complex problems
- Call and limited text-messages options
- Embedded in the web-widget
- No possibility to use extensions
- Cost per inbound and outbound call
- No integration with other CRMs
Aircall
€ 30/user
Transform customers experiences with the IT-approved cloud call center solution for sales and support teams.
- Free Trial / Max 60 Days
- Call and limited text-messages options
- Essential telephony features including IVR, call recording and click-to-dial
- 1000 outbound min/ user / month domestic*
- Unlimited simultaneous outbound calls
- Send and Receive SMS
- Standalone & mobile app
- Integration with other tools like Hubspot, zendesk, Salesforce, Magento, Shopify, slack, salesforce,...
Not sure which solution is right for you?
Client cases
Brussels Airports scales its workflow using chatbots & WhatsApp
As one of Europe’s main travel hubs, Brussels Airport serves a very diverse set of customers and visitors, each with their own specific questions, meaning the airport’s staff also perform a wide variety of tasks.
A bot connects now passengers to Zendesk’s live chat agents. During Covid-19, through a Zendesk hotline, they succeeded to answer to all phone calls during this tough period.
Interested?
Get in touch with an expert.
