Fast and easy Zendesk data migration

So you are already using Zendesk or planning to start using Zendesk? But you have all this relevant information in your previous tool? It just wouldn’t be efficient to use two tools side-by-side. Well, Premium Plus can migrate your data to your new Zendesk environment for you.

Why migrate?

Businesses run on data. Your customers have a history with you.
By moving your data from your existing tools to your new Zendesk environment, you make sure that:

Step 1

Effortless reporting

Your reporting doesn’t start from scratch, and you can see and measure improvement immediately.

Step 1

Step 2

Data-powered efficiency

All the old data can automatically train: Answer Bot, search, and macro suggestions.

Step 2

Step 3

Unlocking ticket insights

Zendesk Guide content suggestions will surface hidden article topics based on the imported ticket content.

Step 3

Step 4

Streamline ticket recall

A customer referencing an older issue will make that old ticket show up in Agent Workspace for your agents.

Step 4

Step 5

Accelerating support

Users facing similar issues as past customers will get help faster since agents can reference your previous work.

Step 5

Let's bring your Zendesk instance to the next level!

What can we migrate?

Support tickets

All your existing tickets, including comments, attachments, tags, and ticket fields. Your agents can pick up where they left off.

User profiles

All your customer’s data, including organizations. Making sure your agents have all the context they need.

Setup and workflow

Depending on the old tool we can migrate macros, triggers and automations. Ensuring continuity in your customer service processes.

Help center articles

The content structure, articles, and translations. Your agents will still be able to fall back on the knowledge base.

How does it work?

You start a sample migration between your old tool and your new Zendesk environment

We will get insight into the exact amount of data, but you don’t have to share this data or passwords with our team. After that we will make an estimated quote based on the data and content (users, tickets, deals, contacts) that we will be migrating. And this way, you will receive a fairer price.