Transform Facility Teams with Zendesk’s Employee Services
Employees are like customers, they expect flawless service in the office. Are you matching the efficiency of leaders like Facilicom or DPG Media? With Zendesk’s AI-powered employee service solution, you can set up a high-performing internal helpdesk with ease.
Unlock the potential of employee services with our webinar, 'Streamline Internal Helpdesks with Zendesk' and get insights from industry experts.
Key benefits of Zendesk for Workplace and Facility teams
Empower your employees with self-service and AI
Allow employees to easily report issues and quickly find answers to frequently asked questions in a flash with self-service solutions and AI.
Give your workplace and facility teams one unified workspace
Centralise tools with a unified workspace to help your team manage requests efficiently and boost productivity by doing the work in one place.
100% visibility into all employee service interactions
Gain clear insights by utilising internal data for continuous improvement. Easily address recurring issues and enhance ticket management efficiency.
“On the facilities side, we receive requests through one channel, which simplifies the follow-up process and reduces the average response time. You can also collate several complaints about the same problem in one ticket. If you answer emails linked to one ticket, that answer is automatically added to it.”
Zendesk powers your internal helpdesk
Free your team for bigger challenges with Zendesk self-service and AI
Thanks to Zendesk knowledge base and AI tools, you can empower your employees to self-serve. This means they can solve most of their questions and problems themselves, giving the workplace and facility team more time to tackle more complex challenges.
Resolve tickets faster with smart routing and automation
- Employ AI to triage tickets and automate workflows, delivering superior employee service while reducing resource demands.
- Automate workflows and triggers for streamlined operations.
Stay available 24/7 and enjoy seamless one-day integration
- Reach employees where they are on iOS, Android and apps like Slack and Teams.
- Enjoy seamless integration with existing tools, including asset management, document management, and internal communication solutions. All Zendesk apps support Single Sign-On (SSO).
Protect your employees’ information
Ensure the security of sensitive information by restricting access to certain fields, filtering confidential tickets, and preventing data exposure to other teams.
Instantly populate forms with a QR code scan
Say goodbye to manual data entry with the Pre-fill Ticket Forms app. Link a Zendesk form to a QR code, allowing your team to instantly populate information with a scan. Whether it’s attached to meeting room equipment, printers, or other office essentials, this feature eliminates the tedious task of typing serial numbers and reduces errors. Streamline reporting and empower your team for swift, precise action.
But Wait, There's More!
Facing challenges with scheduling, slow responses, or team disconnection? Zuper’s field service management, integrated with Zendesk, streamlines operations, enhances efficiency, and elevates customer satisfaction.
Zuper ensures the right person is equipped with the right knowledge and tools in the right place at the right time.
Get 5-star reviews and 90%+ employee satisfaction
1 000+ organisations rely on Premium Plus for effortless implementation and unparalleled customer experience and employee services.
Boost employee satisfaction
