We speak your language

Does it drive you mad to find nothing but buzzwords, jargon, and incomprehensible documentation when you do a Google search for ‘customer experience’? We understand.

That is precisely why we set up Premium Plus. No fancy words or empty promises, no complex contracts, or technical spiel.

Over the past 10 years, more than 500 companies have turned to us for a good conversation and finally an easy solution that simply works.

It doesn’t need to be any more complicated.

Our three principles

We're in this together

As an experienced guide, we ensure that you don’t get lost in the many customer service solutions and options. It’s your story, but we’ll write it together.

The right path

All roads lead to Rome, but with our critical eye and creative solutions we map out only one: the best. Less is more.

Step on it!

We will work with you to ensure that you can quickly, clearly, and personally communicate with your customers. Sound good?

As an award-winning Zendesk Partner, we make the difference

Zendesk awarded Premium Plus the top partner level: Zendesk Master Implementation Partner. And with due respect, they were right.

With almost 10 years’ experience, we know Zendesk’s tools inside out. Our clients receive the best possible guidance.

Our team of specialists designs smart workflows, making the most of all of Zendesk’s functionalities. With our knowledge and experience, you will create the best possible customer experience in no time. We help you get the most out of your investment. Quickly and efficiently. Most processes are completed within a couple of weeks.

With us, you’ll find the results you’re looking for.

We develop the most user-friendly Help Centres so that you can quickly respond to your customers. And they’re not only efficient, they look good too.

Fully customised, in line with your corporate identity, and even integrated with your apps. We leave nothing to chance. We even have our own Help Centre themes and templates with good-looking branding and a well-structured content architecture.

We create efficient integrations and Zendesk apps to give you even more insight into your customers and speed up your work process.

We connect your technological ecosystem (Salesforce, JIRA, Exact Online, Microsoft Dynamics or even your bespoke programs) with Zendesk. This way, you always have your information to hand and a good insight into your customer, wherever you are.

Apart from the Zendesk Marketplace apps, we also create fully customised apps in line with your needs.

We don’t believe in expensive monthly subscriptions to manage your accounts. We deliver work designed for you. Fully transparently. That way, you always know where you stand.

It is not only your customers that get the best service. You do too. Our help desk works at lightning speed. You will usually have an answer within one hour.

We have been nominated for many CX awards and in 2018, Zendesk declared us Growth Partner of the Year. For us, this was the confirmation that our approach and the tools we provide to our customers are very much appreciated.

Together we are stronger and know more. That is why we coach and train your people. We show them how to use the tools optimally, so that they too can become customer experience experts. You will never find better ambassadors for your business or organisation.
When we can’t find a specific solution internally, we call on our extensive network of Zendesk partners. We constantly keep our finger on the pulse of this community so that we always bring in the best partner with the right expertise for our clients.
Every project starts with a Zendesk trial and one of our ‘We guide, you build’ programs. The official licence comes only when we have proven that the solution works and meets all your expectations. Only then can we propose the right licence model to you.
Don’t have any Zendesk licences yet? You can come to us for that too. We are an official Zendesk reseller and will gladly help you put together the right set-up.

We are all about people

Kristof Bartok

CSO

Benoit Smagghe

CX Consultant (France)

Simon Celen

Web Developer

Anton Verhelst

CX Consultant

Pascale Dockx

Admin Queen
Gert Asselman

Gert Asselman

PR & Marketing

We are hiring!

What are you waiting for?

Do pop in for a coffee

Sint-Niklaas (HQ)

Markt 6
9100 Sint-Niklaas
Belgium
Tel +32 3 303 44 90

Antwerp

The Beacon
Sint-Pietersvliet 7
2000 Antwerp
Belgium
Tel +32 3 303 44 90

Lille

Euratechnologies
165 avenue de Bretagne
59000 Lille
France
Tel +33 3 66 88 15 86

Proud partners of

Do you have a project?

We are happy to make time for you to help you serve your customers even better.